Bluebird Care (Oldham)

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness,dignityand respect. This is the first assessment for this newly registeredservice. This key question has been ratedgood.

This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

People told is staff were very kind and treated them with dignity and respect. One person said, “They [staff] are considerate and look after me well.” And “They maintain my privacy and dignity, I don’t feel stared at, I feel comfortable and at ease.”

Staff we spoke with said, “I always make sure the client has privacy, and are comfortable with me carrying out personal care, making sure they are happy” and “I respect every client’s privacy, close the curtains, only enter places with permission and treat information confidentially. I respect other cultures, reflect preferences and care to meet their needs.”

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

People confirmed staff had developed positive relationships with them and supported them in accordance with their routines, preferences, and individual wishes. People told us care call times and the duration of visits met their needs and enabled them to maintain their preferred daily routines. One staff member said, “We provide care that is tailored to each person’s individual needs.”

Care records included information about people's backgrounds, life histories, strengths, and abilities. People's protected characteristics and individual preferences had been considered during care planning, and care was adapted to reflect these needs to help ensure support was personalised. Care plans documented positive changes and demonstrated ongoing efforts to maintain and build on these outcomes.

The registered manager said, “Care staff are encouraged to spend time getting to know the people they support, building positive relationships through meaningful conversations whilst always respecting personal boundaries. We encourage staff to learn about each person’s likes, dislikes, hobbies, interests and family life so they can provide care that reflects what is important to that individual.”

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

People told us staff consistently encouraged and respected their independence, choice and decision making. One person said, “They [staff] encourage my independence and they encourage me to walk.”

Care plans included guidance for staff on the importance of promoting people’s independence, choice and control, which in turn supported peoples well-being and quality of life.

Staff understood the importance of enabling people to retain control over their lives and recognised the positive impact this had one people’s well-being. On staff member said, “We encourage people to make their own decisions wherever possible and respect their choices while providing support safely.”

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

People told us staff understood them and listened to them. One person said, “They [staff] understand my needs and are very helpful. They cheer me up all the time, we have a good laugh and that is important.” And “One thing that is good is, before they leave they [staff] always ask if there is anything I need, which is very good.”

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care.

Supervision records showed staff wellbeing was important and a question that was always asked was, ‘what can be done to make your working life easier’.

Every staff member we spoke with said they felt supported. Staff said they were listened to and felt their well-being was promoted. Comments included, “I get lots of support from [Managers name’s], they come and see me and I talk on the phone to them”, “I receive lots of support from management and encouragement always” and “Bluebird is a great company, I have been offered support if I am struggling.”