A&R Priority Healthcare Head Office

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

We looked for evidence that the service met people’s needs, and that staff treated people equally and without discrimination. This is the first inspection for this service since its registration with CQC. This key question has been rated as Good.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider ensured they had access to patients’ GP records when delivering care in care homes, before assessing them and delivering care. The service staff informed us they always treated people with kindness, empathy and compassion and respected their privacy and dignity. No social care services provided us with feedback regarding their views and experiences.

The provider worked closely with NHS and social care providers in delivering effective patient care.

The provider consulted with patients directly or their advocates where this was not possible, when assessing and delivering care.

The service sought feedback from their patients, NHS GP services and social care services about their delivery of their care.

The service made sure that people could access the care, support and treatment they needed when they needed it.

The provider actively ensured that information about people who were most likely to experience inequality in their care outcomes, due to health conditions or vulnerability, was considered and acted on.

The provider was considering options for their future provision of care and how to improve their services.