A&R Priority Healthcare Head Office

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

This is the first inspection for this service since its registration with CQC. This key question has been rated as Good. We looked for evidence that staff involved people in decisions about their care and treatment and provided them advice and support. Staff regularly reviewed people’s care and worked with other services to achieve this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.

The service planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards.

The service’s staff worked well together and with the social care and NHS providers they delivered care and treatment in partnership with.

The service provided advice to their patients and care partners. For example, in care homes where needed.

The service routinely monitored people’s care and treatment in care homes they supported.

The service had processes they followed to ensure people’s rights were protected. They ensured that consent was sought or best interest decisions were reached where necessary.