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Bluebird Care (Stafford) Good

The provider of this service changed - see old profile

Reports


Inspection carried out on 8 October 2019

During a routine inspection

About the service

Bluebird Care (Stafford) is a care at home service providing personal care to 114 people within their own houses or flats across Stafford and surrounding areas at the time of our inspection

People’s experience of using this service and what we found

People and those important to them were at the heart of their care. People were overwhelmingly involved in the planning and delivery of exceptionally person centred and holistic support from staff. This had significantly improved people and their family's physical and mental wellbeing, independence and overall quality of life.

People were empowered by passionate staff who encouraged people to achieve their goals and follow their interests. People were supported by staff to improve their confidence, spend time in their local community and build trusting relationships with staff and other people receiving care to improve their quality of life. People were consistently supported and encouraged by staff to engage in activities which were meaningful to them. This meant people consistently achieved positive outcomes with their care and support and remained independent for longer.

People felt safe and were supported by safely recruited and trained staff who understood their needs and preferences and knew them well. People were supported to take their medicines as prescribed and access health professionals should they require and wish this. Where the service was responsible, people were supported to maintain a balanced diet. People were supported by staff who were respectful, kind and compassionate.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were actively involved in the planning and review of their care and encouraged to give feedback about the service. People's needs, goals and preferences were included in person centred care plans which gave staff clear guidance on how to meet their needs. This ensured people received care and support in a way they preferred. Where people had made complaints the registered manager had dealt with these thoroughly and provided feedback to people and their families.

The registered manager reviewed the quality of the service to ensure areas of improvement were identified and people continued to experience a high quality of care. The registered manager promoted an inclusive and positive culture at the service which meant people felt able to communicate openly with staff and the management team.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Good (published 10 April 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection carried out on 10 March 2017

During a routine inspection

We inspected this service on 10 March 2017. This inspection was announced. This meant the provider and staff knew we would be visiting the service’s office before we arrived. There were 57 people in receipt of personal care support at the time of this inspection visit. This was the first inspection since the provider’s registration on the 4 January 2016.

The service had a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People received their calls as agreed and in general from a consistent staff team. People were protected from abuse as staff understood what constituted abuse or poor practice and their role in reporting concerns. The provider had systems and processes in place to protect people from the risk of harm. Checks on staff were done before they started work to ensure they were suitable to support people. Medicines were managed safely and people were supported to take their medicine when needed. Checks were done on the equipment people used to ensure it was safe.

People were supported by staff that received training to develop their skills and safely support the people they worked with. Staff were provided with supervision by the management team to monitor their conduct and support their professional development. Staff supported people to make their own decisions. When people were unable to consent, assessments had been undertaken regarding those specific decisions to ensure they were made in their best interests and with the involvement of their family and friends. The delivery of care was tailored to meet people’s individual needs and preferences.

People’s needs were assessed and care plans were developed with them to direct staff on how to support them in their preferred way. When needed people were supported to maintain their dietary requirements and preferences and to access healthcare services.

Quality monitoring checks were completed by the registered manager and provider and when needed action was taken to make improvements. The provider sought the opinions of people and their representatives to bring about improvements. The provider understood their responsibilities around registration with us. Staff were supported in their job and had opportunities to give their views. People knew how to complain and we saw when complaints were made these were addressed.