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Bluebird Care (Stafford) Good

The provider of this service changed - see old profile

Inspection Summary


Overall summary & rating

Good

Updated 6 November 2019

About the service

Bluebird Care (Stafford) is a care at home service providing personal care to 114 people within their own houses or flats across Stafford and surrounding areas at the time of our inspection

People’s experience of using this service and what we found

People and those important to them were at the heart of their care. People were overwhelmingly involved in the planning and delivery of exceptionally person centred and holistic support from staff. This had significantly improved people and their family's physical and mental wellbeing, independence and overall quality of life.

People were empowered by passionate staff who encouraged people to achieve their goals and follow their interests. People were supported by staff to improve their confidence, spend time in their local community and build trusting relationships with staff and other people receiving care to improve their quality of life. People were consistently supported and encouraged by staff to engage in activities which were meaningful to them. This meant people consistently achieved positive outcomes with their care and support and remained independent for longer.

People felt safe and were supported by safely recruited and trained staff who understood their needs and preferences and knew them well. People were supported to take their medicines as prescribed and access health professionals should they require and wish this. Where the service was responsible, people were supported to maintain a balanced diet. People were supported by staff who were respectful, kind and compassionate.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were actively involved in the planning and review of their care and encouraged to give feedback about the service. People's needs, goals and preferences were included in person centred care plans which gave staff clear guidance on how to meet their needs. This ensured people received care and support in a way they preferred. Where people had made complaints the registered manager had dealt with these thoroughly and provided feedback to people and their families.

The registered manager reviewed the quality of the service to ensure areas of improvement were identified and people continued to experience a high quality of care. The registered manager promoted an inclusive and positive culture at the service which meant people felt able to communicate openly with staff and the management team.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Good (published 10 April 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 6 November 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 6 November 2019

The service was effective.

Details are in our effective findings below.

Caring

Outstanding

Updated 6 November 2019

The service was exceptionally caring.

Details are in our caring findings below.

Responsive

Good

Updated 6 November 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 6 November 2019

The service was well-led.

Details are in our well-Led findings below.