UK Event Medical Services Limited

The service had a good learning culture, with both staff and patients feeling able to raise concerns. Managers investigated incidents thoroughly. Patients were protected and kept safe because staff understood local safeguarding arrangements. There were enough staff with the right skills, qualifications and experience in the service to ensure high quality care. Managers made sure staff received training and had regular appraisals to maintain high-quality care. Staff identified and reacted to unexpected deterioration in a patient’s condition. Staff understood and managed risks from the environment. The vehicles and equipment met the needs of patients, were clean and well-maintained and any risks were mitigated. There were concerns around recruitment, management of clinical waste and medical gases storage.