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Review carried out on 9 September 2021

During a monthly review of our data

We carried out a review of the data available to us about The Hawthorns Aldridge on 9 September 2021. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about The Hawthorns Aldridge, you can give feedback on this service.

Inspection carried out on 24 October 2019

During a routine inspection

About the service

The Hawthorns Aldridge is a purpose-built care home registered to accommodate and deliver personal care to a maximum number of 74 people. At the time of this inspection there were 52 elderly people receiving personal care. Three of these people were on short term respite breaks.

People’s experience of using this service and what we found

People felt safe and staff had good knowledge of safe guarding processes and how to keep people safe. There was enough staff to support people safely. There were mixed views from people and staff about the staffing levels. Care plans and risk assessments were up to date and regularly reviewed. People received their medicines as prescribed.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were well supported and treated with kindness and compassion. People were listened to and their privacy and dignity was maintained. People’s communication needs were met.

People were encouraged to be independent and supported to maintain relationships. People took part in a variety of activities they enjoyed. There was a range of clubs where people were able to socialise, meet up with people from the community and gain new skills.

Effective systems were in place for monitoring the quality and safety of the services provided. Community health professionals were involved in people’s on-going health and well-being. People and relatives were encouraged to be involved in decisions about their care.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 27 April 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection carried out on 24 March 2017

During a routine inspection

This unannounced inspection took place on 24 March 2017. The Hawthorns consists of retirement apartments and is registered as a care home providing accommodation and personal care for up to 70 people. Some people living at the home did not require any personal care whilst other people were in receipt of care. At the time of our inspection 22 people were in receipt of personal care.

The home had a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People told us they felt safe at the Hawthorns. Staff were aware of their responsibilities to keep

people safe and report any allegations of abuse. People’s individual risks were assessed. People did not always feel there were adequate numbers of staff however we found additional staff were being recruited and a sufficient number of staff were available to meet people’s care needs. People received their medicines as prescribed.

The provider had processes in place to ensure staff were recruited safely and that they had the training and skills to meet people’s needs. Staff obtained consent before they provided care. Staff understood people’s decisions when supporting people and worked to ensure people’s best interests were met. People enjoyed their food and had choices regarding their meals. People were supported to access health care professionals to meet their health needs.

Staff were caring and treated people with dignity and respect. People felt involved in their day to day choices and were supported by staff to maintain their independence. People were involved in developing their care records and received care that met their needs. Care packages provided to people were flexible and people could choose the level of support they required as needs changed. People told us they had access to an extensive programme of leisure pursuits. People knew how to raise any concerns and were confident any issues would be addressed.

People and staff told us the service was well-led. Staff understood their roles and responsibilities. People and their relatives were encouraged to share their opinions about the quality of the service received. Effective audit systems were in place to assess and monitor the quality of service provided.