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Inspection Summary

Overall summary & rating


Updated 5 February 2020

About the service

The Hawthorns Aldridge is a purpose-built care home registered to accommodate and deliver personal care to a maximum number of 74 people. At the time of this inspection there were 52 elderly people receiving personal care. Three of these people were on short term respite breaks.

People’s experience of using this service and what we found

People felt safe and staff had good knowledge of safe guarding processes and how to keep people safe. There was enough staff to support people safely. There were mixed views from people and staff about the staffing levels. Care plans and risk assessments were up to date and regularly reviewed. People received their medicines as prescribed.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were well supported and treated with kindness and compassion. People were listened to and their privacy and dignity was maintained. People’s communication needs were met.

People were encouraged to be independent and supported to maintain relationships. People took part in a variety of activities they enjoyed. There was a range of clubs where people were able to socialise, meet up with people from the community and gain new skills.

Effective systems were in place for monitoring the quality and safety of the services provided. Community health professionals were involved in people’s on-going health and well-being. People and relatives were encouraged to be involved in decisions about their care.

For more details, please see the full report which is on the CQC website at

Rating at last inspection

The last rating for this service was good (published 27 April 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 5 February 2020

The service was safe.

Details are in our safe findings below.



Updated 5 February 2020

The service was effective.

Details are in our effective findings below.



Updated 5 February 2020

The service was caring.

Details are in our caring findings below.



Updated 5 February 2020

The service was responsive.

Details are in our responsive findings below.



Updated 5 February 2020

The service was well-led.

Details are in our well-Led findings below.