Marches Ambulance Service

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

People and communities were always at the centre of how care was planned and delivered. Health and care needs of people and communities were understood, and they were actively involved in planning care that met these needs. People could access care in ways that met their personal circumstances and protected equality characteristics.

This is the first assessment for this service. This key question has been rated good. This meant people’s needs were met through good organisation and delivery.

We have not awarded this service a score for Responsive.

Find out about when we will not publish a key question score and what we look at when we assess Responsive.

The service made sure people were at the centre of their care and treatment choices and they decided, in partnership with people, how to respond to any relevant changes in people’s needs.

The main type of service delivered by Marches Ambulance Service was emergency or urgent care, please see information under the corresponding quality statement in the report for urgent or emergency care.

The service understood the diverse health and care needs of people and their local communities, so care was joined-up, flexible and supported choice and continuity.

The main type of service delivered by Marches Ambulance Service was emergency or urgent care, please see information under the corresponding quality statement in the report for urgent or emergency care.

The service supplied appropriate, accurate and up-to-date information in formats that were tailored to individual needs.

The main type of service delivered by Marches Ambulance Service was emergency or urgent care, please see information under the corresponding quality statement in the report for urgent or emergency care.

The service made it easy for people to share feedback and ideas, or raise complaints about their care, treatment and support. They involved people in decisions about their care and told them what had changed as a result.

There had been no complaints about patient transport services. One compliment received for patient transport thanked Marches Ambulance Service for their professional and attentive care during a hospital transfer. They praised the crew for their excellent attitude and safe driving, describing the overall service as exceptional from pickup to handover.

The main type of service delivered by Marches Ambulance Service was emergency or urgent care, please also see information under the corresponding quality statement in the report for urgent or emergency care.

The service made sure that people could access the care, support and treatment they needed when they needed it.

The Patient Transport Service (PTS) unit was equipped with wheelchair clamps and ramps to support patients with mobility needs. The main registered activity was urgent care service. The main type of service delivered by Marches Ambulance Service was emergency or urgent care, for further information please look under the corresponding quality statement in the report for urgent or emergency care.

Staff and leaders actively listened to information about people who are most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response to this.

The main type of service delivered by Marches Ambulance Service was emergency or urgent care, please see information under the corresponding quality statement in the report for urgent or emergency care.

People were supported to plan for important life changes, so they could have enough time to make informed decisions about their future, including at the end of their life.

Planning for the future is not currently being assessed in this service group.