Marches Ambulance Service

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

People and communities had the best possible outcomes because their needs were assessed. People’s care, support and treatment reflected these needs and any protected equality characteristics, ensuring people were at the centre of their care. Leaders instilled a culture of improvement, where understanding current outcomes and exploring best practice was part of their everyday work.

We have not awarded this service a score for Effective.

Find out about when we will not publish a key question score and what we look at when we assess Effective.

The service made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.

We looked at 1 patient record who used the patient transport service. All patient transport was prebooked. When the service received a request for patient transport, they requested information about the patient including their medical and physical needs to ensure they had an appropriate ambulance, equipment and staff available to transport the patient. · Journeys were planned and carried out to account for a patient’s hydration, feeding and toileting needs particular in rural areas where journey times might be long.

The main registered activity was urgent and emergency care service for further information please refer to information within the urgent care report.

The service planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards.

The main type of service delivered by Marches Ambulance Service was emergency or urgent care, please see information under the corresponding quality statement in the report for urgent or emergency care.

The service worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services.

The main type of service delivered by Marches Ambulance Service was emergency or urgent and emergency care, please see information under the corresponding quality statement in the report for urgent or emergency care.

The service supported people to manage their health and wellbeing to maximise their independence, choice and control. The service supported people to live healthier lives and where possible, reduced their future needs for care and support.

The main type of service delivered by Marches Ambulance Service was emergency or urgent care, please see information under the corresponding quality statement in the report for urgent or emergency care.

The service routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves.

The main type of service delivered by Marches Ambulance Service was emergency or urgent care, please see information under the corresponding quality statement in the report for urgent or emergency care.

The service told people about their rights around consent and respected these when delivering person-centred care and treatment.

The main type of service delivered by Marches Ambulance Service was emergency or urgent care, please see information under the corresponding quality statement in the report for urgent or emergency care.