Kingsbridge Road

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment, and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

At our last assessment we rated this key question as good. At this inspection, the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them and relatives. The provider had systems which evaluated and assessed people’s needs by using their processes to determined if they could be met and how. The provider updated assessments with people, and their relatives which were comprehensive, to ensure they met people’s current needs. The assessments informed care plans that were up-to-date, and regularly reviewed, so staff understood people’s current needs. Any required adjustments were made accordingly. A relative told us, “They always check about changes [to care needs] before the stay.”

We did not look at Delivering evidence-based care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at How staff, teams and services work together during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Supporting people to live healthier lives during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Monitoring and improving outcomes during this assessment. The score for this quality statement is based on the previous rating for Effective.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment. There were systems and processes to ensure that people and their representatives understood the care and treatment being offered or recommended. Consent to care and treatment was recorded in people’s care plans and where possible by people or those appointed to make decisions on their behalf. The principles of the Mental Capacity Act (MCA) were being met. A person using the service told us, “I do my own assessments.” This was with staff support.