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This service was previously registered at a different address - see old profile

Reports


Review carried out on 7 October 2021

During a monthly review of our data

We carried out a review of the data available to us about Your Lives UK Limited on 7 October 2021. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Your Lives UK Limited, you can give feedback on this service.

Inspection carried out on 31 May 2018

During a routine inspection

Your Lives UK Limited is a domiciliary care agency. It provides personal care to people who live in their own houses and flats in the community. Not everyone using Your Lives UK Limited receives regulated activity; The Care Quality Commission (CQC) only inspects the service being received by people provided with 'personal care'; which is help with tasks related to personal hygiene and eating. Where they do received personal care we also take into account any wider social care provided. During the inspection, there were ten people receiving personal care. Support was mainly provided to older adults and younger people for social support, outings and activities.

The announced inspection took place on 31 May 2018. At our last inspection we rated the service Good. At this inspection, we found the evidence continued to support the rating of Good and there was no evidence or information from our inspection and on-going monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.

People were supported to have maximum choice and control over their lives. Staff supported people in the least restrictive way possible. Policies supported this practice.

Staff knew how to recognise and report potential harm or abuse. Safeguarding issues were reported and acted upon. Incidents and accidents were investigated. Risks to people’s wellbeing were assessed and reviewed to maintain their safety and wellbeing.

There were enough staff provided to meet people's needs. Staff were trained in a variety of subjects to maintain and develop their skills. Staff supervision was undertaken.

Staff understood people’s dietary needs and these were met.

People told us the staff were caring and kind.

People were involved in making decisions about their care and support and their preferences were recorded. Reassessments of people’s needs occurred as their needs changed.

Complaints raised were investigated and this information was used to help to improve the service.

An ‘on call’ system operated outside of office hours to allow people, their relatives or staff to gain help and advice, at any time. Quality monitoring checks and audits took place. Senior staff undertook ‘spot checks’ to observe how staff delivered care. People were asked for their opinions about the service. Feedback received was acted upon.

Further information is in the detailed findings below.

Inspection carried out on 25 November 2015

During a routine inspection

Your Lives UK Limited is a small domiciliary care provider which supports people with learning disabilities in their own homes, in day centre facilities and in the community. The service covers Hull and the East Riding of Yorkshire. The main office is located in a residential area in West Hull and has a ramp and stairs to the main entrance. There are offices on the ground and first floor of the building. Parking is available on the street at the side of the building.

The service has a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

We undertook this unannounced inspection on the 25 November 2015. On the day of the inspection there were 23 people using the service. Four of the people were in receipt of personal care and 19 people received social support such as assisting them to access community facilities. At the last inspection on 7 August 2013 the registered provider was compliant in all areas we assessed.

We found staff were recruited safely and in sufficient numbers to meet the current needs of people who used the service. The registered manager told us staff were recruited in line with the growth of the service.

We found there were policies and procedures to guide staff in how to keep people safe from the risk of harm and abuse. Staff were able to recognise abuse and what to do if they had concerns. Risk assessments were completed to guide staff in how to minimise the risks of harm posed to people during their activities of daily living. These provided information to staff at the same time as recognising people had levels of independence and may want to take managed risks.

We found people had their needs assessed and plans of care were completed to ensure staff knew how to support them. We saw people had been included in the development of care plans and asked for their views and preferences for how care was to be carried out. In discussions with people who used the service and with relatives, it was clear they received person-centred care.

Staff were knowledgeable about people’s needs and helped to maintain their health by monitoring people for signs they were unwell and following care plan guidance when required.

We found staff supported people to make their own decisions and choices about aspects of their lives. When people lacked capacity, the registered manager and registered provider knew the procedures to follow to ensure they acted within the law.

Staff received training appropriate for their roles. Staff confirmed they had supervision meetings and appraisal to help them develop their skills, knowledge and experience.

We found there were support systems in place for staff and an open-door policy which enabled them to raise concerns.

There was a complaints policy and procedure and people felt able to raise concerns in the belief they would be addressed.

There was a quality monitoring system that consisted of audits, spot checks and surveys. When shortfalls were identified, these were addressed and people were notified of the action that had been taken. We found the surveys could be simplified which may help the limited return rate of surveys and other methods may be required to receive feedback from health care professionals.

The registered manager and registered provider were aware of their responsibilities in notifying the Care Quality Commission of incidents that affected the safety and welfare of people who used the service. There had been two incidents when we had not received notifications. This was discussed with the registered manager and addressed.