Archived: Your Lives UK Limited

Updated 10 July 2018

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

At the last comprehensive inspection, we found the service was safe and awarded a rating of Good. At this inspection, we found the service continued to be safe.

This comprehensive inspection took place on 31 May 2018. It was announced and was undertaken by one adult social care inspector. We gave the service 48 hours’ notice of the inspection visit because the location provided a domiciliary care service. We needed to be sure the registered manager would be in.

Prior to our inspection, we asked the provider to complete a Provider Information Return (PIR). This is a form that asks the registered provider to give some key information about the service, what the service does well and improvements they plan to make.

We looked at the notifications we had received and reviewed all the intelligence the Care Quality Commission (CQC) held to help inform us about the level of risk present. We received survey results we had sent out prior to our inspection. We reviewed all of this information to help us make a judgement about this service.

During our inspection we looked at a variety of records; this included three people’s care records, risk assessments and medicine administration records (MARs). We looked at records relating to the management of the service, policies and procedures, maintenance, quality assurance documentation and the complaints information. We also looked at three staff files, which included staff’s training, supervision, and appraisal records, as well as recruitment documentation and staff rotas.

We spoke with the provider and registered manager, four staff and with three people who used the service.

We also asked the local authority commissioning and safeguarding teams for their views about this service prior to our inspection.

Updated 10 July 2018

Your Lives UK Limited is a domiciliary care agency. It provides personal care to people who live in their own houses and flats in the community. Not everyone using Your Lives UK Limited receives regulated activity; The Care Quality Commission (CQC) only inspects the service being received by people provided with 'personal care'; which is help with tasks related to personal hygiene and eating. Where they do received personal care we also take into account any wider social care provided. During the inspection, there were ten people receiving personal care. Support was mainly provided to older adults and younger people for social support, outings and activities.

The announced inspection took place on 31 May 2018. At our last inspection we rated the service Good. At this inspection, we found the evidence continued to support the rating of Good and there was no evidence or information from our inspection and on-going monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.

People were supported to have maximum choice and control over their lives. Staff supported people in the least restrictive way possible. Policies supported this practice.

Staff knew how to recognise and report potential harm or abuse. Safeguarding issues were reported and acted upon. Incidents and accidents were investigated. Risks to people’s wellbeing were assessed and reviewed to maintain their safety and wellbeing.

There were enough staff provided to meet people's needs. Staff were trained in a variety of subjects to maintain and develop their skills. Staff supervision was undertaken.

Staff understood people’s dietary needs and these were met.

People told us the staff were caring and kind.

People were involved in making decisions about their care and support and their preferences were recorded. Reassessments of people’s needs occurred as their needs changed.

Complaints raised were investigated and this information was used to help to improve the service.

An ‘on call’ system operated outside of office hours to allow people, their relatives or staff to gain help and advice, at any time. Quality monitoring checks and audits took place. Senior staff undertook ‘spot checks’ to observe how staff delivered care. People were asked for their opinions about the service. Feedback received was acted upon.

Further information is in the detailed findings below.