The Care Quality Commission
  • Dentist
  • Dentist

JH Dental Clinic

279 Mitchell Avenue, Canley, Coventry, West Midlands, CV4 8DU (024) 7642 2677

Provided and run by:
Mr. Jatinder Heer

All Inspections

During an assessment under our new approach

We had previously undertaken a comprehensive assessment of JH Dental Clinic on 24 February 2025 under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. We found the registered provider was not providing safe or well-led care and was in breach of regulation 12 and 17 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.

We undertook an announced follow up inspection on 20 May 2025. This inspection was carried out to review the actions taken by the registered provider to improve the quality of care and to confirm that the practice was now meeting legal requirements.

We found the practice had met regulations.

The practice had systems to manage risks.

Recruitment procedures reflected current legislation.

Infection control procedures followed published guidance.

Patients’ care and treatment was provided in line with current guidance and patients were treated with dignity and respect.

At the time of our inspection, we found that patients could access care, support and treatment when required.

There was effective leadership and a culture of continuous improvement.

The practice is in Canley, Coventry and provides NHS and private dental care and treatment for adults and children.

There was step-free access to the practice and car parking spaces, including dedicated parking for disabled people near the practice.

The practice had 2 treatment rooms. At the time of our inspection, there was a total of 8 staff, of which there was 1 dentist, 2 dental nurses, including 1 trainee, 3 dental hygienists and 2 receptionists. We spoke with the provider and head nurse during our inspection.

 

During an assessment under our new approach

We carried out this announced on-site assessment on 24 February 2025.

We found the practice had not met all regulations.

Infection prevention and control procedures in place were not always effective.

Recruitment procedures did not reflect current legislation.

The practice had some systems to manage risks although improvements were required. There were no risk assessments for legionella or fire.

Leadership was not always effective and governance systems were lacking.

Systems to support a culture of continuous improvement and development were not established at the service.

Patients were treated with dignity and respect and at the time of our assessment, could access care, support and treatment when required.

Patients’ care and treatment was provided in line with current guidance.

There was scope for improvement in the safeguarding processes in place.

The practice is in Canley, Coventry and provides NHS and private dental care and treatment for adults and children.

There was step-free access to the practice and car parking spaces, including dedicated parking for disabled people near the practice.

The practice had 2 treatment rooms. At the time of our assessment, there was a total of 8 staff, of which there was 1 dentist, 2 dental nurses, including 1 trainee, 3 dental hygienists and 2 receptionists. We gathered feedback from staff and spoke to a range of staff during our assessment.

The provider was not complying with 2 regulations. Full details of the regulations the provider was not meeting are within the assessment findings below.

In instances where CQC have decided to take civil or criminal enforcement action against a provider, we will publish this information on our website after any representations and/or appeals have been concluded.

26 November 2012

During a routine inspection

On the day of our visit the dentist was unable to provide treatment due to an unexpected injury, however he was available to talk to us at the practice. We observed that staff in the practice spoke to people on the telephone and re-scheduled their appointment or referred them to another dentist.

We spoke with seven people who had visited the practice and asked them about their experience of using the service. People told us they were happy with the care and treatment they had received. One person said, 'I have recommended him to about ten different people over time, that's the acid test really,' another person said 'I used to be nervous but he always makes me feel at ease.'

During our visit we looked at the procedures followed by staff for the assessment and treatment of patients. We also looked at how medication was managed and stored.

During our visit we saw the practice was clean and tidy. Processes were in place to ensure that equipment was safe to use and levels of cleanliness maintained.

The practice had processes in place to monitor people's views about the service offered through patient satisfaction forms. People told us they never had cause to complain about the service they had received. People told us they were satisfied with the service and had recommended it to family and friends.