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Inspection Summary

Overall summary & rating


Updated 16 June 2021

About the service

Kenton Manor is a residential care home providing personal and nursing care to 36 people aged 65 and over at the time of the inspection. The service can support up to 65 people.

People’s experience of using this service and what we found

Since our last inspection the service had a new registered manager in post, and we found positive changes throughout the home.

Relatives we spoke to were positive about the care provided and praised the registered manager and staff team. Their comments included, “Staff are very good and kind. I am always made welcome when I visit, and I also feel valued,” and “The new manager seems approachable. Staff I have spoken to seem to be working well together and said they are enjoying being under direction of a new manager. Overall changes seem to be happening.”

Staff spoke fondly about the people they supported. We observed staff spending one to one time with people and there were positive interactions throughout the home.

Medicine management had improved but we did find areas which required reviewing. The service had implemented new procedures and processes following the last inspection; however, these were not fully embedded. We also identified areas which required further improvements to ensure people were safe.

We have made a recommendation that the provider reviews all medicine care plans and associated records.

During the inspection process the registered manager addressed the issues we identified with medicines and had already implemented a new recording system for recording and monitoring of fluid thickeners.

The premises were safe and there were enough staff to safely support people. Accidents and incidents were recorded, investigated and analysed to find areas for improvement. Any lessons learned from incidents were shared with staff to help reduce the risk of repeat events occurring.

People’s care plans were person-centred and highlighted individual choices. Staff worked with families to make sure people’s choices were respected. People could participate in meaningful activities.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff had received regular training and the registered manager was providing targeted training sessions every month. Staff were supported and the staff culture had improved. Regular meetings were taking place and staff felt able to provide feedback at these or with the registered manager.

The quality and assurance systems effectively monitored the service and allowed for areas of improvement to be identified. Relatives told us that the communication from the service was improving and the registered manager was engaging with them via zoom and newsletters.

Rating at last inspection and update

The last rating for this service was requires improvement (published 29 September 2020). The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.

Why we inspected

This inspection was carried out to follow up on action we told the provider to take at the last inspection.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 16 June 2021

The service was safe.

Details are in our safe findings below.



Updated 16 June 2021

The service was effective.

Details are in our effective findings below.



Updated 16 June 2021

The service was caring.

Details are in our caring findings below.



Updated 16 June 2021

The service was responsive.

Details are in our responsive findings below.



Updated 16 June 2021

The service was well-led.

Details are in our well-led findings below.