- Care home
Kenton Manor
Report from 2 September 2025 assessment
Contents
Ratings
Our view of the service
Date of Assessment: 10 to 16 September 2025. Kenton Manor is a care home providing nursing and personal care to people aged 65 and over some of whom are living with dementia. The service can support up to 68 people. There were 60 people living at the home at the time of the assessment.
At the last inspection the provider had failed to ensure robust systems and process were in place and actioned to ensure records relating to people's care and support were accurate and well maintained. The provider had also failed to ensure an effective system was in place to monitor the quality and safety of the service and the duty of candour policy was being followed. At this assessment the provider had made the necessary improvements and was no longer in breach of regulations.
The assessment was unannounced and was carried out by 2 inspectors, a regulatory officer and an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.
During the assessment we spoke with 13 people and relatives about their experience of the care provided. We spoke with staff including the registered manager, deputy manager, senior care staff, care staff, housekeeping and catering staff. We used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk with us. We reviewed a range of records. This included people’s care and medicine records. We looked at staff files in relation to recruitment and staff supervision. A variety of records relating to the management of the service were reviewed.
Staff supporting people had the knowledge, training and confidence to identify safeguarding concerns and take appropriate action to protect individuals from harm or abuse. The service had effective systems for reporting, recording and monitoring incidents and near misses.
People were supported to have maximum choice and control over their daily lives. Staff promoted independence by supporting people in the least restrictive way possible, always acting in their best interests.
The service had appropriate systems to ensure that medicines were stored, administered, and disposed of safely. The service collaborated effectively with health and social care professionals to support people’s access to healthcare, helping them maintain their overall well-being.
There were effective systems and processes in place to monitor, assess and improve the quality and safety of the service. Audits were carried out regularly, and action was taken where improvements were identified. The registered manager understood their responsibilities under the duty of candour and demonstrated a commitment to being open, honest and transparent when things went wrong. This promoted a culture of continuous learning and accountability within the service.
People's experience of this service
People and their relatives spoke positively about the care and support provided by the service. Comments included, “I’m happy with her care and the service,” and, “The care is very good, and I do feel safe. The staff know me really well and they’re always smiling at me.” The feedback demonstrated that staff fostered positive relationships and delivered person-centred care.
The provider assessed people’s care and support needs prior to commencing with the service. This information informed the development of personalised, person-centred care plans designed to meet people’s individual needs. Care plans demonstrated involvement from relevant health and social care professionals, ensuring a collaborative approach to care. Plans were regularly reviewed and updated to reflect any changes in people’s needs or preferences.
We observed staff treating people with kindness, compassion and respect. Staff responded promptly to people’s requests for assistance and were attentive to their individual needs, offering support and encouragement in a caring manner. Call bells were consistently answered in a timely way, ensuring people did not have to wait unnecessarily for help.
People had access to a variety of activities designed to promote social engagement, wellbeing, and enjoyment. People’s relatives and friends were able to visit freely and spend time with their loved ones. The service supported and encouraged visits to promote ongoing relationships and maintain people’s social connections.