Kenton Manor

On this page

• Overview
• Learning culture
• Safe systems, pathways and transitions
• Safeguarding
• Involving people to manage risks
• Safe environments
• Safe and effective staffing
• Infection prevention and control
• Medicines optimisation

Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.

At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant people were safe and protected from avoidable harm.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider had a proactive and positive culture of safety, based on openness and honesty. Staff listened to concerns about safety and investigated and reported safety events. Lessons were learnt to continually identify and embed good practice.

The service had effective systems for reporting, recording and monitoring incidents and near misses. These were regularly reviewed to identify any patterns or trends, and lessons learned were used to improve practice and reduce the risk of recurrence.

The service worked with people and healthcare partners to establish and maintain safe systems of care, in which safety was managed or monitored. They made sure there was continuity of care, including when people moved between different services.

Prior to moving into the home, people’s needs were assessed to ensure the service could meet their care and support requirements safely and effectively. The assessment process helped inform person-centred care planning. If a person required hospital admission, Emergency Health Care Plans were in place and shared with hospital staff. This ensured that essential information about people’s health, preferences, and support needs were clearly communicated to enable continuity of care.

The provider worked with people and healthcare partners to understand what being safe meant to them and the best way to achieve that.

People were supported by staff who had the knowledge, training and confidence to identify safeguarding concerns and take appropriate action to protect individuals from harm or abuse. Safeguarding procedures were well understood, and concerns were reported promptly to the relevant authorities when required.

The service worked with people to understand and manage risks by thinking holistically. Staff provided care to meet people’s needs that was safe, supportive and enabled people to do the things that mattered to them.

The service had effective systems in place to assess, monitor, and manage risks to people's safety, and wellbeing. Care plans included clear risk assessments with guidance for staff on how to support individuals while promoting their independence. When accidents or incidents occurred, these were investigated promptly, and there was evidence that lessons were learned. Where necessary, care plans were updated to reduce the risk of recurrence and improve outcomes for people.

The provider detected and controlled potential risks in the care environment. They made sure equipment, facilities and technology supported the delivery of safe care.

Risk assessments were in place to support the safe use of moving and handling equipment. Staff received appropriate training to ensure they could use equipment safely when delivering care. Regular maintenance and servicing checks were carried out on all equipment and the environment to ensure compliance with safety standards and to minimise risk to people and staff.

The provider made sure there were always enough qualified, skilled and experienced staff, who received thorough support, supervision and strong development opportunities. Staff worked together to provide safe care that met people’s individual needs.

Staff told us there were enough staff on duty to meet people’s needs safely and effectively. They reported that cover for staff absence was consistently arranged to ensure continuity of care. A staff member commented, “Staffing is organised very well to support people. There are enough staff to meet their needs at all times, and cover staff are available when someone is sick or on annual leave.” This helped ensure people received consistent and reliable care from familiar staff.

Recruitment processes ensured that staff had suitable experience and training. There were appropriate and relevant security checks carried out, this included identity and Disclosure and Barring Service (DBS) checks. These provide information including details about convictions and cautions held on the Police National Computer. The information helps employers make safer recruitment decisions.

The provider assessed and managed the risk of infection. They detected and controlled the risk of it spreading and shared concerns with appropriate agencies promptly.

Appropriate systems were in place to protect people from the spread of infection. During the assessment we observed the home to be clean, tidy and odour free.

The provider made sure that medicines and treatments were safe and met people’s needs, capacities and preferences.

The service had appropriate systems to ensure that medicines were stored, administered, and disposed of safely. Records confirmed that individuals received their medicines as prescribed and in ways that suited their personal preference.