Harley Street Ambulance Service

Ratings

• Overall

  Requires improvement

• Safe

  Requires improvement

• Well-led

  Inadequate

Our view of the service

This was a focused follow-up inspection to follow up enforcement action we took in June 2023. Therefore, we did not re-rate the service. The previous rating of requires improvement still stands, however individual quality statements have been scored showing some improvement.

Harley Street Ambulance service provides patient transport services (PTS). During our inspection we were told by the management team the service no longer provided emergency and urgent care services. Following our inspection, we were told the service provided both high dependency and non-emergency patient transport.

At this inspection we only looked at quality statements within the safe and well led domains for PTS and therefore did not rerate the service at this time.

Harley Street Ambulance is a subcontractor providing patient transport services for NHS patients across north London and a private contractor providing services directly to organisations or private patients.