- Ambulance service
Harley Street Ambulance Service
Assessment report published 14 January 2026
Contents
Ratings - Patient transport services
Our view of the service
We carried out a focused inspection of this service on 14 October 2025 to follow up on concerns identified at the previous inspection on 23 May 2023 when a warning noticed was served. This was because the provider was failing to comply with requirements of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.
This inspection focused on the warning notice, and we looked at 1 quality statement in safe and 1 quality statement in well led. Our team consisted of 1 inspector and 1 specialist advisor. We spoke with 2 members of staff, the operations manager and the registered manager for the service. We reviewed policies, staff files and training records while we were on site and were provided with further documentation after our visit.
We found the service had made improvements and were no longer in breach of regulations 18 and 19. However the breach of regulation 17 remained. The service did not have a formal system to share learning from incidents in a structured way to prevent recurrence and staff meetings were usually held quarterly but did not always follow a set agenda.
The service did not have a formal process in place to share learning from incidents and complaints with staff. Feedback was provided to staff regarding learning via informal conversations with staff when they came in for their shift.
The service carried out regular supervision meetings with staff and an annual appraisal. Staff files were up to date and included a record of the training staff had completed which was logged and reviewed by managers.
In instances where CQC has begun a process of regulatory action, we may publish this information on our website after any representations and/or appeals have been concluded, if the action has been taken forward. Or, if we have requested an action plan, this will be requested upon publication of the final report.
People's experience of this service
This was a focused inspection, and we did not speak with patients as part of this assessment.