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Ryfields Village Requires improvement

The provider of this service changed - see old profile

We have removed an inspection report for Ryfields Village from 29 November 2017. The removal of the report is not related to the provider or the quality of this service. We found an issue with some of the information gathered by an individual who supported our inspection. We will reinspect this service as soon as possible and publish a new inspection report.


Inspection carried out on 16 May 2016

During a routine inspection

This inspection was announced and took place on the 16 and 18 May 2016.

This was the first inspection of Ryfields Village following a change of service provider. The new provider (Warrington Community Living) had only been responsible for the service for seven months having taken it over from a previous provider who had relinquished the contract.

Ryfields Village was developed in partnership with Warrington Borough Council, Arena Housing Association and Extracare Charitable Trust. The Village is a housing scheme that is situated in Orford, Warrington. It was purpose built in 2002 and is fully accessible to people with mobility needs. There are 243 properties in total (226 apartments and 17 bungalows).

The complex is equipped with a range of facilities for people to access such as health suite; hairdressing salon; restaurant; jacuzzi and steam room; licensed bar and coffee bar; craft and hobby room; village hall; shop; IT suite and laundry. A large accessible car park is located at the front of the building.

Warrington Community Living (the provider) is responsible for the provision of the regulated activity ‘personal care’ to approximately 49 people with a broad spectrum of needs.

At the time of the inspection there was a registered manager at Ryfields Village. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

During our inspection of Ryfields Village we were supported by the registered manager, newly appointed service manager (who was in the process of registering with the CQC), an acting service manager and an organisational development manager. The Chief Executive Officer also attended during day two of our inspection to answer questions and provide the inspection team with updated information on strategic, operational and human resource issues. All of the senior management team engaged positively in the inspection process and were helpful and supportive.

People told us that staff were generally polite and attentive in the way they undertook their duties. People were keen to emphasise the benefits of receiving individualised support at Ryfields Village. People also highlighted how the service had helped them to feel secure, maintain their wellbeing, preferred lifestyle and identity within a community setting.

During this inspection we found breaches of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. You can see what action we told the provider to take as the back of the full version of the report.

We found gaps in the agency’s quality assurance system. Furthermore, we found that people were not adequately protected from the risks associated with unsafe medicines management.

Satisfactory recruitment and selection procedures were in place which met the requirements of the current regulations and offered protection for people receiving care and support from the provider.

Staff understood the importance of promoting healthcare and good nutritional intake and hydration within the context of person-centred care and respecting people’s rights to choose what they eat and drink.

Systems had been developed to ensure complaints were listened to and acted upon and to safeguard vulnerable people from abuse. Although incidents of abuse had been referred to the local authority’s safeguarding team, the provider had failed to notify CQC via the statutory notification process. We have written to the provider regarding their failure to notify the CQC.