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Archived: Ryfields Village Requires improvement

The provider of this service changed - see old profile

The provider of this service changed - see new profile

We have removed an inspection report for Ryfields Village from 29 November 2017. The removal of the report is not related to the provider or the quality of this service. We found an issue with some of the information gathered by an individual who supported our inspection. We will reinspect this service as soon as possible and publish a new inspection report.

Inspection Summary


Overall summary & rating

Requires improvement

Updated 5 March 2020

About the service

Ryfields Village is a domiciliary care agency. It is registered to provide personal care to people living in their own homes. At the time of the inspection, the service supported 50 people.

People’s experience of using this service

Throughout the inspection, the management team were open and transparent. It was obvious they were passionate about the service and committed to making any necessary improvements. However, there were elements of service management that required improvement.

Medication management was unsafe and placed people at risk of harm. People did not always receive their medicines as prescribed. Record keeping in some areas such as medication administration required improvement and CQC and the local authority had not always been notified about incidents of a safeguarding nature.

The majority of people’s needs and risks were properly assessed with guidance for staff to follow in the provision of their care. Some information needed updating or greater detail. People’s care plans were person centred. Their wishes and preferences with regards to their care were clearly documented and respected by staff.

People’s feedback on the service was positive. Everyone spoke highly of the staff team including the manager. On the whole people said they received support from the same staff most of the time. This enabled people to get to know and build positive relationships with the staff supporting them. People’s daily records showed that they received the support they needed in accordance with their care plan.

People told us that staff were kind, caring and patient. They told us their privacy and dignity were always respected and their independence promoted as much as possible. From the records we viewed and the feedback we received it was obvious that people’s care was planned and well organised.

Staff were recruited safely and received regular supervision and training. Staff told us they felt supported and that the management team were approachable and open. Staff spoken with knew people well and knew how to protect them from the risk of abuse.

People told us they knew how to make a complaint but no-one had any complaints about the support they received. Everyone was more than happy with the service they received.

Rating at last inspection

The last rating for this service was good (published 11 August 2016). There was also an inspection on 27 November 2019 however, the report following that inspection was withdrawn as there was an issue with some of the information that we gathered.

Why we inspected

This was a planned re-inspection because of the issue highlighted above.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk.

Inspection areas

Safe

Requires improvement

Updated 5 March 2020

The service was not always safe.

Details are in our Safe findings below.

Effective

Good

Updated 5 March 2020

The service was effective.

Details are in our Effective findings below.

Caring

Good

Updated 5 March 2020

The service was caring.

Details are in our Caring findings below.

Responsive

Good

Updated 5 March 2020

The service was responsive.

Details are in our Responsive findings below.

Well-led

Requires improvement

Updated 5 March 2020

The service was not always well-led

Details are in our Well-Led findings below.