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Kerr-Care At Home Services Ltd - Right At Home (Wimbledon, Putney and Kingston) Good

This service was previously registered at a different address - see old profile


Inspection carried out on 10 March 2020

During a routine inspection

About the service

Kerr-Care At Home Services Ltd - Right At Home (Wimbledon, Putney and Kingston) is a domiciliary care agency. It provides care and support for people living in their own homes. Not everyone using the service receives a regulated activity. CQC only inspects the service being received by people provided with personal care; that is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. Twenty- two people were using the service at the time of the inspection.

People’s experience of using this service

People told us they felt safe. There were safeguarding vulnerable adults procedures in place to guide staff. The registered manager and staff had a clear understanding of these procedures. Appropriate recruitment checks took place before staff started work and there were enough staff available to meet people’s care needs. People received support from staff to take their medicines safely [where this was part of their assessed needs]. The service had procedures in place to reduce the risk of infections.

Assessments of people’s care needs were carried out before they started using the service to ensure the service could support them. Risks to people had been assessed to ensure their needs were safely met. Staff had received training and support relevant to people’s needs. People received support to maintain good health and they were supported to maintain a balanced diet, [where this was part of their assessed needs]. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service support this practice.

People told us they were treated in a caring and respectful manner and they had been consulted about their care and support needs. People knew how to make a complaint if they were unhappy with the service. There were procedures in place to make sure people had access to end of life care and support if it was required.

There were effective systems in place to regularly assess and monitor the quality of service that people received. The registered manager took people and their relatives views into account through satisfaction surveys and feedback was used to improve the service. Staff said they received good support from their line manager and the registered manager. The registered manager and care staff worked with health care providers to plan and deliver an effective service.

Rating at last inspection

The last rating for this service was Good (published 08/08/2017).

Why we inspected: This was a planned inspection.

Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.

Inspection carried out on 11 July 2017

During a routine inspection

Kerr-Care At Home Services Ltd - Right At Home (Wimbledon, Putney and Kingston) is a domiciliary care agency that provides personal care and support to people living in their own homes. At the time of our inspection 25 people were receiving a service from this agency who were mostly older adults with a wide range of health care needs and conditions.

At the last Care Quality Commission (CQC) inspection of this service in May 2015 we rated them ‘Good’ overall. In October 2015 Kerr-Care At Home Services Ltd - Right At Home (Wimbledon, Putney and Kingston) reregistered with the CQC. Consequently, this inspection represents this new provider’s inaugural inspection and rating, although most people using the service, managers and staff, and their processes and systems remain the same. We found this newly registered service met the regulations and fundamental standards and we have rated them ‘Good’ overall.

The service had a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission (CQC) to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have a legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run.

People and their relatives told us that overall they were happy with the care and support this service provided. We saw staff looked after people in a way which was kind and caring. Staff had built caring and friendly relationships with people they regularly provided care to. Our discussions with people using the service, their relatives and staff supported this.

People felt safe with the staff who provided their care and support. There were robust procedures in place to safeguard people from harm and abuse. Staff were familiar with how to recognise and report abuse. The provider assessed and managed risks to people’s safety in a way that considered their individual needs. Recruitment procedures were designed to prevent people from being cared for by unsuitable staff. Medicines were managed safely and people received them as prescribed.

People did not have major concerns about staff turning up late or missing a scheduled visit. This indicated there were sufficient numbers of staff available to support people. Staffing levels were continuously monitored by managers and senior staff to ensure people experienced consistency and continuity in their care and that their needs could be met at all times.

Staff received appropriate training and support to ensure they had the right knowledge and skills to effectively meet people’s needs. Managers monitored staff training to ensure their existing knowledge and skills remained up to date. Managers and senior staff were also in regular contact with the staff team to check they were clear about their duties and responsibilities to the people they cared for. Staff adhered to the Mental Capacity Act 2005 code of practice.

People were supported to eat healthily, where the agency was responsible for this. Staff also took account of people’s food and drink preferences when they prepared meals. People received the support they needed to stay healthy and to access healthcare services. Staff were knowledgeable about the signs and symptoms to look out for that indicated a person’s health may be deteriorating.

Staff were caring and treated people with dignity and respect. They ensured people’s privacy was maintained particularly when being supported with their personal care needs. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. When people were nearing the end of their life, they received compassionate and supportive care.

People received personalised support that was responsive to their individual needs. People were involved in planning the care and support they received. Each person had an up to date, personalised care pla