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Kerr-Care At Home Services Ltd - Right At Home (Wimbledon, Putney and Kingston) Good

This service was previously registered at a different address - see old profile

Inspection Summary


Overall summary & rating

Good

Updated 17 April 2020

About the service

Kerr-Care At Home Services Ltd - Right At Home (Wimbledon, Putney and Kingston) is a domiciliary care agency. It provides care and support for people living in their own homes. Not everyone using the service receives a regulated activity. CQC only inspects the service being received by people provided with personal care; that is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. Twenty- two people were using the service at the time of the inspection.

People’s experience of using this service

People told us they felt safe. There were safeguarding vulnerable adults procedures in place to guide staff. The registered manager and staff had a clear understanding of these procedures. Appropriate recruitment checks took place before staff started work and there were enough staff available to meet people’s care needs. People received support from staff to take their medicines safely [where this was part of their assessed needs]. The service had procedures in place to reduce the risk of infections.

Assessments of people’s care needs were carried out before they started using the service to ensure the service could support them. Risks to people had been assessed to ensure their needs were safely met. Staff had received training and support relevant to people’s needs. People received support to maintain good health and they were supported to maintain a balanced diet, [where this was part of their assessed needs]. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service support this practice.

People told us they were treated in a caring and respectful manner and they had been consulted about their care and support needs. People knew how to make a complaint if they were unhappy with the service. There were procedures in place to make sure people had access to end of life care and support if it was required.

There were effective systems in place to regularly assess and monitor the quality of service that people received. The registered manager took people and their relatives views into account through satisfaction surveys and feedback was used to improve the service. Staff said they received good support from their line manager and the registered manager. The registered manager and care staff worked with health care providers to plan and deliver an effective service.

Rating at last inspection

The last rating for this service was Good (published 08/08/2017).

Why we inspected: This was a planned inspection.

Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.

Inspection areas

Safe

Good

Updated 17 April 2020

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 17 April 2020

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 17 April 2020

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 17 April 2020

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 17 April 2020

The service was well-led.

Details are in our well-Led findings below.