Archived: Health Tech Services Group Limited

Responsive

Responsive – this means we looked for evidence that the provider met people’s needs.

This is the first assessment for this service. This key question has been rated requires improvement. This meant people’s needs were not always met. This meant services were not planned or delivered in ways that met people’s needs.

We found it wasn’t easy for people to share feedback on their care, although staff were incentivised to get compliments, we found systems to provide feedback difficult to navigate. The company was registered under a different trading name, and it was not obvious to people using the service what the name of the company was regulated under should they wish to raise concerns.