Health Tech Services Group Limited

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.

This is the first assessment for this Health Tech Services Limited. This key question has been rated Good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider had a shared vision, strategy and culture. This was based on transparency, equity, equality and human rights, diversity and inclusion, engagement, and understanding challenges and the needs of people and their communities.

The registered manager promoted the values of the provider and the standard of care provided.

The management team held regular meetings with the staff team to discuss policies, processes and care plans to develop and maintain a positive culture around learning. Staff had regular supervisions and this provided regular monitoring of staff.

The provider had inclusive leaders at all levels who understood the context in which they delivered care, treatment and support and embodied the culture and values of their workforce and organisation. Leaders had the skills, knowledge, experience and credibility to lead effectively. They did so with integrity, openness and honesty.

The registered manager spoke positively about the provider and spoke about their personal commitment to provide care for people. The registered manager demonstrated their previous experience and training. Staff felt supported in their roles and cared for by the registered manager. Systems were in the process of being developed to maintain effective communication between staff and the registered manager. This would also support the oversight and quality of care provided.

The provider fostered a positive culture where people felt they could speak up and their voice would be heard.

The registered manager told us there were systems in place to offer staff opportunities to raise concerns if needed. Supervision and team meetings were held, this provided staff opportunities to give feedback or raise any concerns. Staff were aware of the whistleblowing policy and how to raise a concern following this pathway.

The provider valued diversity in their workforce. They worked towards an inclusive and fair culture by improving equality and equity for people who worked for them.

The registered manager demonstrated a respectful, supportive culture towards individual cultural and religious beliefs and agreed reasonable adjustments based on equity and fairness. Staff were included in improvements to the care provided and were able to share their ideas.

The provider had clear responsibilities, roles, systems of accountability and good governance. They used these to manage and deliver good quality, sustainable care, treatment and support. They acted on the best information about risk, performance and outcomes, and shared this securely with others when appropriate.

There were systems in place to monitor the quality of care people received as well as the monitoring and support to the staff team. The provider had audit systems in place which allowed them to be proactive in reviewing practices and identifying any improvements needed.

The provider understood their duty to collaborate and work in partnership, so services worked seamlessly for people. They shared information and learning with partners and collaborated for improvement.

The registered manager told us how they would work with health professionals and other partners.

As part of this assessment, we gained feedback from the Local Authority, currently there are no Local Authority care packages being provided by the service.

The provider focused on continuous learning, innovation and improvement across the organisation and local system. They encouraged creative ways of delivering equality of experience, outcome and quality of life for people. They actively contributed to safe, effective practice and research.

The registered manager was keen to develop the service and told us they always reviewed processes, so they could make improvements to both themselves professionally and to the service. They promoted a culture where staff were confident to speak up and make suggestions about how the service could be improved. They also sought feedback from people as a way of developing the service.