Health Tech Services Group Limited

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

This is the first assessment for this Health Tech Services Limited. This key question has been rated Good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

People told us their dignity was protected when staff supported them. The registered manager spoke about people in a compassionate way and demonstrated a good understanding of what was important to people when they were providing care and support. Care plans included guidance about how staff should maintain people’s privacy.

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

Records reflected staff were supportive of people who participated in religious and cultural events.

The management team held reviews with people to ensure care provided was still in line with their needs and wishes. These reviews were documented, and care plans detailed people’s preferences.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

People and relatives were involved in the planning and development of care plans. A copy of people’s care plans had been sent to them. The registered manager told us how they encouraged people to have their independence.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

People told us they were happy with their care plans and involvement in them. Reviews gave people an opportunity to be part of reviewing and improving their care and support.

The management team maintained contact with people so any changes were communicated without delay.

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care. Staff felt supported by the registered manager. The registered manager told us they had full support from the provider and worked well together.

The registered manager promoted an approach of reflective practice with the staff team.