Health Tech Services Group Limited

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

This is the first assessment for this Health Tech Services Limited. This key question has been rated Good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 63 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider mostly ensured people’s care and treatment was effective by assessing and reviewing their care, wellbeing and communication needs with them. People’s needs were reviewed and assessed prior to the provider completing any care packages. However, people’s full health diagnoses were not detailed in their care plan. This meant we could not be assured staff would be aware of people’s full health needs. The provider had a policy stating regular reviews would be completed to ensure staff were aware of any changes to people’s needs.

The provider did not always plan and deliver people’s care and treatment with them, including what was important and mattered to them. The registered manager told us about the process they would follow to refer and communicate with other agencies. We identified a concern with specific information within people’s care plans. One person’s care plan detailed they needed to follow a certain diet, however this information was not from a health specialist, but instead had come from the person’s relative. The registered manager told us they would seek professional advice to ensure a suitable diet for the person.

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services. Records showed the registered manager worked closely with the staff team to ensure people received good quality care and support. Regular communication with staff, including frequent telephone contact as well as regular staff meetings, enabled important information to be shared in order for people’s needs and preferences to be met.

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support. Care plans were not person-centred and did not provide full details in relation to people’s needs. For example, people’s full health diagnoses were not documented to provide staff information of their full health needs. The registered manager promoted the importance of providing people with sufficient nutrition and hydration. The manager described how they would assess people and provide guidance to staff on how to meet people’s health needs.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves. People’s care was regularly reviewed to ensure it met their expectations. Records showed the management team gathered feedback from people. Care plans had outcomes people wanted to achieve.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment.

Care plans included information about people’s mental capacity to make specific decisions. Staff had received training in the Mental Capacity Act. People had signed their care plans to show they consented to the care being provided.