Archived: Fairway View

We found the following examples of good practice:

• People were supported to maintain contact with family members and friends using telephones and video calling. There was a separate visitors’ area with a designated entrance so people could visit when it was safe to do so. Visits were currently taking place.

• Staff were observed to wear the correct Personal Protective Equipment (PPE) in line with government guidance. PPE was accessible throughout the service.

• Cleaning schedules had been increased to ensure high touch surfaces such as door handles and light switches were cleaned regularly. Additional cleaning had been introduced to maintain good hygiene standards.

• The service was using the space available to enable people to socially distance. The dining room had been re-designed so people could sit at a safe distance from each other.

• The service had an up to date infection control policy.

• People were safely admitted to the service in line with government guidance.

• Staff supported people to engage in socially distanced activities such as 'nails and natter' watching a film and attending a virtual church service. Staff had put measures in place so people could participate in these events safely.

• People and staff were regularly tested for COVID-19.

Fairway View is a residential care home providing personal and nursing care to people aged 65 and over. The care home accommodates up to 40 people in one adapted building. At the time of the inspection 37people were living at the home.

Peoples experience of the service and what we found

The registered manager and staff were committed to providing high-quality person-centred care that was tailored to people’s individual needs. People’s needs were met by staff that respected and valued them. Staff were exceptionally caring, and privacy and dignity was promoted.

Visiting health care professionals were very complimentary about the service. Complaints were well managed, and staff were skilled at end of life care.

The service was exceptionally well led, and quality assurance processes were robust and ensured continuous improvement and high standards of care. There was strong engagement with external organisations to improve care. The registered manager was passionate about understanding and improving people’s health care conditions.

Staff went out of their way to find out about peoples past lives and link this to activities, special days, events and choice of food, so people lived life to the full. There were high levels of engagement with people, staff were exceptionally motivated and positive about their role and truly demonstrated the provider’s vision and values.

The service was safe, and people were very happy living at Fairway View. There were appropriate numbers of trained staff to support people’s needs. People’s healthcare needs were met, and medicines were administered safely.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was outstanding (published 3 June 2017).

Why we inspected

This was a planned inspection based on the previous rating.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Fairway View on our website at www.cqc.org.uk.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

At the time of our inspection the service had 36 people living there. The service was provided over two floors. The service supported people living with dementia.

There was a manager in place who had applied to become the registered manager of the service and she was available during the inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People received safe and effective care from staff. Staff had a good understanding of the various types of harm people could experience and their roles and responsibilities in reporting any safeguarding concerns.

Care plans reflected people’s individual needs and personal wishes. People and their relatives were involved in the development of their care plans and these were reviewed regularly.

Staff were recruited safely and appropriate background checks were made prior to staff starting their employment. This ensured only people with the required skills and of suitable character were employed.

Records checked confirmed people received their medicines as prescribed. Staff were able to explain the process they follow when supporting people to safely take their medicines.

Regular training and supervision was provided to staff. Staff were able to identify further training needs at their annual appraisal.

People’s rights were protected under the Mental Capacity Act 2005. When people were not able to make decisions for the themselves, the provider had shown how their care and support was provided in their best interests.

People were supported to eat and drink sufficient amounts to meet their nutritional needs. External health professionals were involved in people’s care when required.

People were able to pursue their hobbies and interests through a range of activities run by the service and in the community.

People were treated with care and kindness. People's wellbeing was protected and all interactions observed between staff and people living at the service were respectful and friendly. People confirmed staff respected their privacy and dignity.

Regular feedback at meetings and through surveys was gathered from people, relatives and staff. The service sought views from external health and social care professionals. A complaints process was in place and complaints reviewed were responded to appropriately.

Everyone spoke highly of the new manager and the positive impact made since joining the service. The vision and values of the staff team were person centred and made sure people were at the centre of the service they received.