Fairway View

Updated 16 March 2021

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

This was a targeted inspection looking at the infection control and prevention measures the provider has in place. As part of CQC’s response to the coronavirus pandemic we are conducting a thematic review of infection control and prevention measures in care homes.

This inspection took place on 19 February 2021 and was announced.

Updated 16 March 2021

About the service

Fairway View is a residential care home providing personal and nursing care to people aged 65 and over. The care home accommodates up to 40 people in one adapted building. At the time of the inspection 37people were living at the home.

Peoples experience of the service and what we found

The registered manager and staff were committed to providing high-quality person-centred care that was tailored to people’s individual needs. People’s needs were met by staff that respected and valued them. Staff were exceptionally caring, and privacy and dignity was promoted.

Visiting health care professionals were very complimentary about the service. Complaints were well managed, and staff were skilled at end of life care.

The service was exceptionally well led, and quality assurance processes were robust and ensured continuous improvement and high standards of care. There was strong engagement with external organisations to improve care. The registered manager was passionate about understanding and improving people’s health care conditions.

Staff went out of their way to find out about peoples past lives and link this to activities, special days, events and choice of food, so people lived life to the full. There were high levels of engagement with people, staff were exceptionally motivated and positive about their role and truly demonstrated the provider’s vision and values.

The service was safe, and people were very happy living at Fairway View. There were appropriate numbers of trained staff to support people’s needs. People’s healthcare needs were met, and medicines were administered safely.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was outstanding (published 3 June 2017).

Why we inspected

This was a planned inspection based on the previous rating.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Fairway View on our website at www.cqc.org.uk.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.