You are here

Bournville Gardens Village Good


Inspection carried out on 24 September 2019

During a routine inspection

About the service

Bournville Gardens provides personal care to people that live in their own apartments and cottages within an extra care housing complex. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of the inspection the service supported 40 people.

People’s experience of using this service and what we found

People told us they felt safe when being supported by staff in their homes. Relatives had no concerns about the safety of their loved ones. People and their relatives confirmed staff arrived on time or called them if they were running late. People were supported by a consistent core group of staff. Staff knew how to escalate any concerns and were aware of any potential risks when providing support to people. People received the support they needed to take their medicines.

Staff had the training they needed to meet people’s needs and felt supported. People had a comprehensive assessment completed before the service commenced to ensure their needs could be met. People, were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People’s healthcare needs were monitored by staff and the nurse employed to work at the service.

People and relatives made positive comments about the staff that supported them, describing staff as kind, caring and helpful. People told us the staff encouraged them to be independent, protected their privacy and treated them with dignity and respect. People’s human rights were respected and promoted.

People were involved in all aspects of their care and in the development and review of their care plan. People’s communication needs were identified, and information was provided in a format that was accessible. As people lived within an extra care complex they were able to access a variety of facilities and activities to meet their social and cultural needs. A complaints procedure was in place and people and their relatives knew how to raise concerns and felt confident these would be addressed.

People, and relatives thought the service was managed well. Staff felt supported in their role and told us the culture of the service was inclusive and empowering. The registered manager was described as approachable, open and transparent in the way they managed the service. Systems were in place to monitor the delivery of the service.

Rating at last inspection

The last rating for this service was good (published 8 November 2016).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

For more details, please see the full report which is on the CQC website at

Inspection carried out on 12 September 2016

During a routine inspection

This inspection took place on 12 September 2016 and was announced. This was the first time we inspected this service.

Bournville Gardens Village is part of a charity which provides personal care to people living in their own homes within the provider’s housing scheme. The service tends to support older people, some of whom live with dementia. At the time of our inspection 38 people were using the service.

There was a registered manager in place who was away during our inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements of the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People told us that they felt safe. Staff were aware of the need to keep people safe and they knew how to report allegations or suspicions of poor practice.

People who needed support with their medication were supported appropriately. Staff could access medication which was suitably stored and knew how to dispense it safely. There were regular checks to make sure this was done properly.

People were supported by staff who had the appropriate skills and knowledge they needed to meet their care needs. Staff had access to health professionals and regular training to maintain their knowledge of good practice and people’s latest care needs.

When people needed support to receive suitable nutrition they were supported by staff who knew their preferences and promoted mealtimes as sociable experiences. Staff took an interest in ensuring people had access to food and drinks they liked.

People were supported to have their mental and physical healthcare needs met. The registered manager sought and took advice from relevant health professionals when needed.

People said staff were caring and had built up close relationships with the members of staff who supported them. People and, where appropriate, their relatives were consulted about their preferences and people were treated with dignity and respect.

The registered manager and care manager had fostered a culture which was responsive to people’s needs and driven by delivering care in line with peoples’ wishes. Staff took pride in their work and were determined to support people in a wide range of activities that improved their conditions and overall well-being.

People had access to a complaints system and the care manager responded appropriately to concerns. Where possible action had been taken to prevent similar issues from reoccurring.

There was effective leadership from the registered manager and care manager and senior members of staff to ensure that staff in all roles were well motivated and enthusiastic. The provider and care manager assessed and monitored the quality of care consistently through observation and regular audits of events and practice.