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We are carrying out a review of quality at Bournville Gardens Village. We will publish a report when our review is complete. Find out more about our inspection reports.

Inspection Summary

Overall summary & rating


Updated 9 November 2016

This inspection took place on 12 September 2016 and was announced. This was the first time we inspected this service.

Bournville Gardens Village is part of a charity which provides personal care to people living in their own homes within the provider’s housing scheme. The service tends to support older people, some of whom live with dementia. At the time of our inspection 38 people were using the service.

There was a registered manager in place who was away during our inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements of the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People told us that they felt safe. Staff were aware of the need to keep people safe and they knew how to report allegations or suspicions of poor practice.

People who needed support with their medication were supported appropriately. Staff could access medication which was suitably stored and knew how to dispense it safely. There were regular checks to make sure this was done properly.

People were supported by staff who had the appropriate skills and knowledge they needed to meet their care needs. Staff had access to health professionals and regular training to maintain their knowledge of good practice and people’s latest care needs.

When people needed support to receive suitable nutrition they were supported by staff who knew their preferences and promoted mealtimes as sociable experiences. Staff took an interest in ensuring people had access to food and drinks they liked.

People were supported to have their mental and physical healthcare needs met. The registered manager sought and took advice from relevant health professionals when needed.

People said staff were caring and had built up close relationships with the members of staff who supported them. People and, where appropriate, their relatives were consulted about their preferences and people were treated with dignity and respect.

The registered manager and care manager had fostered a culture which was responsive to people’s needs and driven by delivering care in line with peoples’ wishes. Staff took pride in their work and were determined to support people in a wide range of activities that improved their conditions and overall well-being.

People had access to a complaints system and the care manager responded appropriately to concerns. Where possible action had been taken to prevent similar issues from reoccurring.

There was effective leadership from the registered manager and care manager and senior members of staff to ensure that staff in all roles were well motivated and enthusiastic. The provider and care manager assessed and monitored the quality of care consistently through observation and regular audits of events and practice.

Inspection areas



Updated 9 November 2016

The service was safe.

People told us that they felt safe and they trusted the staff.

Staff demonstrated that they knew how to recognise signs of abuse and how to keep people safe.

There were enough staff to ensure people received their medication safely when they needed them.



Updated 9 November 2016

The service was effective.

The provider had taken action to ensure people were supported in line with the Mental Capacity Act 2005.

People received care from members of staff who were well trained in meeting the specific needs of the people who used the service.

People were supported to access other health and social care providers when necessary.



Updated 9 November 2016

The service was caring.

People and their relatives told us that staff were kind.

Staff spoke affectionately about the people they supported and took pleasure in looking after them well.

People were actively encouraged to take part in planning how their care was to be provided.



Updated 9 November 2016

The service was responsive.

The service was flexible and responded to people’s individual needs.

Staff knew people’s preferences and strived to find innovative ways of meeting them.

The care manager responded appropriately when people raised concerns about the service. These were reviewed in order to prevent similar incidences from re occurring.



Updated 9 November 2016

The service was well-led.

People said the registered manager and care manager provided staff with appropriate leadership and support.

There were effective systems to monitor and improve the quality of the service people received.

Staff enjoyed working at the service and spoke about a good team spirit.