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Bournville Gardens Village Good

Inspection Summary

Overall summary & rating


Updated 18 October 2019

About the service

Bournville Gardens provides personal care to people that live in their own apartments and cottages within an extra care housing complex. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of the inspection the service supported 40 people.

People’s experience of using this service and what we found

People told us they felt safe when being supported by staff in their homes. Relatives had no concerns about the safety of their loved ones. People and their relatives confirmed staff arrived on time or called them if they were running late. People were supported by a consistent core group of staff. Staff knew how to escalate any concerns and were aware of any potential risks when providing support to people. People received the support they needed to take their medicines.

Staff had the training they needed to meet people’s needs and felt supported. People had a comprehensive assessment completed before the service commenced to ensure their needs could be met. People, were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People’s healthcare needs were monitored by staff and the nurse employed to work at the service.

People and relatives made positive comments about the staff that supported them, describing staff as kind, caring and helpful. People told us the staff encouraged them to be independent, protected their privacy and treated them with dignity and respect. People’s human rights were respected and promoted.

People were involved in all aspects of their care and in the development and review of their care plan. People’s communication needs were identified, and information was provided in a format that was accessible. As people lived within an extra care complex they were able to access a variety of facilities and activities to meet their social and cultural needs. A complaints procedure was in place and people and their relatives knew how to raise concerns and felt confident these would be addressed.

People, and relatives thought the service was managed well. Staff felt supported in their role and told us the culture of the service was inclusive and empowering. The registered manager was described as approachable, open and transparent in the way they managed the service. Systems were in place to monitor the delivery of the service.

Rating at last inspection

The last rating for this service was good (published 8 November 2016).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

For more details, please see the full report which is on the CQC website at

Inspection areas



Updated 18 October 2019

The service was safe.

Details are in our safe findings below.



Updated 18 October 2019

The service was effective.

Details are in our effective findings below.



Updated 18 October 2019

The service was caring.

Details are in our caring findings below.



Updated 18 October 2019

The service was responsive.

Details are in our responsive findings below.



Updated 18 October 2019

The service was well-led.

Details are in our well-Led findings below.