Cygnet Hospital Sheffield

This means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. At our last assessment we rated this key question as good. At this assessment the rating has remained good. This meant service leadership was exceptional and distinctive. Leaders and the service culture they created drove and improved high-quality, person-centred care.

Leaders had the skills, knowledge, and experience to excel in their roles. Staff knew and understood the provider’s vision and values, and this was well reflected in how they did their job. Staff felt respected, supported, and valued. Governance processes operated effectively. Performance and risk were managed well. Teams had access to the information they needed to provide safe and effective care. Staff collected and analysed data about outcomes and performance and used this to continuously identify improvements through innovative practice.