Cygnet Hospital Sheffield

This means we looked for evidence that the service met people’s needs. At our last assessment we rated this key question as good. At this assessment the rating remained good. This meant services were tailored to meet the needs of individuals and delivered to ensure flexibility, choice and continuity of care. Staff managed beds very well. A bed was available when a patient needed one. Patients were not moved between wards except for their benefit and safety. Patients did not have to stay in hospital when they were well enough to leave. The design, layout, and furnishings of the ward supported patients’ treatment, privacy and dignity. Staff supported patients with activities outside the service, education and family relationships. The service met the needs of all patients, including those with a protected characteristic. Staff helped patients with communication, advocacy and cultural and spiritual support. The service treated concerns and complaints seriously, investigated them and learned lessons from the result.