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Sunnycroft Care Home Requires improvement

The provider of this service changed - see old profile

Inspection Summary


Overall summary & rating

Requires improvement

Updated 16 May 2019

About the service: Sunnycroft is a residential care home that was providing personal care to 35 people aged 65 and over at the time of the inspection.

People’s experience of using this service:

¿ Risk assessments were not always individualised. However, people said they felt safe living in the home.

¿ There were no assessments of people’s mental capacity when they needed support with making decisions.

¿ People were supported to access healthcare professionals, however care plans were not always updated with their more relevant information and recommendations.

¿There was limited oversight of the daily records of people’s care. Staff had not always recorded people’s food accurately, and what care they had received.

¿ Care staff did not always uphold people’s dignity, but people we spoke with told us they felt staff respected their privacy.

¿ There were enough staff to meet people’s needs.

¿ Medicines were stored and recorded safely, and administered as prescribed.

¿ There was a choice of meals on offer which people said they enjoyed.

¿ There was a range of activities on offer and people were engaged in hobbies and interests as much as possible.

¿ People were involved in their care and consulted appropriately.

¿ The staff team worked well together and communicated about people’s needs.

¿ Although there were some improvements since our last inspection, for example in the oversight of cleanliness and personalised care, there were other areas which required further work to achieve an overall rating of Good.

Rating at last inspection: Requires Improvement (published 12 March 2018). This service has been rated Requires Improvement at the last two inspections. At the last inspection, there were three continued breaches of regulations of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.

Why we inspected: Following the last inspection, we asked the provider to complete an action plan to show what they would do and by when to improve the key questions to at least good. They sent us an action plan with this information, and we met with the providers to discuss our concerns about the home.

Enforcement: Following the last inspection, we took action to impose conditions on the provider’s registration which meant they were required to send us regular updates about their oversight of particular areas of service provision. This included infection control and person-cenred care. We also asked the provider to complete an action plan to show what they would do and by when to improve the key questions to at least good. They provided this to us, and whilst we noted some areas had improved since our last inspection, we found some areas had not improved sufficiently.

Action we told provider to take (refer to end of full report).

Follow up: We will continue to monitor the service according to our schedule for returning to locations rated requires improvement.

Inspection areas

Safe

Requires improvement

Updated 16 May 2019

The service was not always safe.

Details are in our Safe findings below.

Effective

Requires improvement

Updated 16 May 2019

The service was not always effective.

Details are in our Effective findings below.

Caring

Requires improvement

Updated 16 May 2019

The service was not always caring.

Details are in our Caring findings below.

Responsive

Good

Updated 16 May 2019

The service was responsive.

Details are in our Responsive findings below

Well-led

Requires improvement

Updated 16 May 2019

The service was not always well-led

Details are in our Well-Led findings below.