Best Care Co

Updated 7 April 2026

Date of Assessment: 16th April – 28th April 2026.

This comprehensive assessment was undertaken on 16 April 2026, with additional remote evidence reviewed up to 28 April 2026. Best Care Co is a domiciliary care service providing personal care to people living in their own homes. At the time of the assessment, the service was supporting 10 people with a range of needs, including dementia, physical disability, sensory impairment and mental health needs. This was the provider’s first comprehensive assessment.

Staff understood people’s risks well and supported independence through positive risk‑taking, with clear guidance in care plans and risk assessments. People and relatives consistently told us they felt safe and well cared for. They described staff as kind, attentive and respectful, and said care was delivered in a calm and unhurried way.

Staffing levels were managed to meet people’s needs and leaders had good oversight of call times through electronic monitoring systems as well as oversight in the field. Staff received regular supervision, spot checks and training, and told us they felt well supported by managers who were visible, approachable and experienced in care delivery.

Care records were comprehensive, person‑centred and regularly reviewed. Medicines were managed safely using electronic systems, with no concerns identified during record reviews.

The service was well led. Leaders demonstrated a strong values‑based culture focused on safety, compassion and quality. There were clear governance systems to monitor incidents, medicines, staffing and care quality, with learning shared through management oversight.

Updated 7 April 2026

People’s relatives consistently told us they had a positive experience of care. People felt safe, respected and well supported in their own homes, and relatives spoke highly of the quality of care, staff attitudes and communication.

Relatives described staff as kind, compassionate and attentive. One relative told us care staff were “very attentive, I can’t believe they are so good”. People’s dignity and privacy were respected, and carers were described as professional, calm and respectful when providing personal care. Relatives felt reassured that people were not rushed and that care was delivered at a pace that suited the person.

Relatives told us they felt their loved ones were safe and well cared for, and care staff were dependable and punctual. One relative said they felt “very confident in their care” and another told us, “My [relative] feels safe.” Relatives told us care staff were dependable and punctual.

People were supported to maintain their independence and make everyday choices. Relatives gave examples of care staff encouraging choice and respecting how people wanted their care delivered. One relative told us that care staff “understand my [relative] wants things done in a certain way” and care planning was completed with “sensitivity and tact.” Care records showed detailed, person‑centred instructions which supported staff to provide consistent care, particularly for people living with dementia, sensory impairment or anxiety.

Communication with families was described as clear and reassuring. Relatives told us they received regular updates and felt involved in care planning. One relative said information and documentation was “very clear and informative,” and another told us managers were visible and responsive, adding that care standards were “really amazing from the top down.” People and relatives knew how to raise concerns and felt confident they would be listened to.

Overall, feedback from people, relatives and professionals reflected a caring, responsive service where relationships were strong, staff knew people well, and care was delivered with warmth, compassion and professionalism.