• Care Home
  • Care home

Miller House Care Home

Overall: Good read more about inspection ratings

Building 5, 77 Oldham Road, Shaw, Oldham, OL2 8SP

Provided and run by:
Wellington Healthcare (Arden) Ltd

Latest inspection summary

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Our current view of the service

Good

Updated 20 January 2026

Date of assessment: 5 and 6 February 2026. The service is a care home providing residential and nursing care to older people, some of whom are living with dementia. There were 29 people living at the service when we visited. We assessed all quality statements under the five key questions of safe, effective, caring, responsive and well led. This is the first inspection of the service since it was registered with a new provider. The inspection was carried out to give the service a rating under the new provider. We have rated the service good in all areas.

The service was clean and well maintained, with regular checks of the environment and annual servicing of equipment carried out to ensure it was safe.

There were enough staff with the right skills, qualifications and experience to support people appropriately. The staff recruitment process was thorough. Staff received training and regular supervision from senior staff. Medicines were managed safely, with systems in place to ensure they were stored and administered correctly. Care records were detailed and person-centred. Risks to people’s health and well-being were assessed and reviewed so staff could provide safe care.

People’s health was monitored and they were referred to healthcare professionals when advice was needed.Staff sought consent from people, and decisions were made in their best interest when they did not have mental capacity. Staff were kind and considerate.

There was competent leadership from the registered manager and home manager. Quality assurance systems ensured oversight of the service. Following a period of instability at the service, during which time there had been involvement from the local authority to help make improvements, the service was now stable.

People's experience of the service

Updated 20 January 2026

People living in the home and their relatives were positive about the quality of the care provided at Miller House. One relative told us, “Overall I would say that Miller House offers a good level of care to my Mum.” Some people could not directly tell us about their experiences of living in the care home, but we observed staff treated people with kindness and the atmosphere remained relaxed throughout our on-site visit.

People were happy with the quality of the food. One person told us, “The food is generally OK; I like coffee and marmalade on toast for breakfast.”

People told us they felt safe living at the home, and we observed staff responding to their needs promptly. One person told us, “I feel safe here and I am happy.” People and relatives were happy with how the service was run and told us the management team were approachable.