Swifthand Care Services Limited

Updated 15 January 2024

Swifthand Care Services Limited provides care and support to people living in their own homes. The service provides support to older people, people living with dementia and people with a physical disability. We carried out our on-site assessment on 6 February 2024. Off site assessment activity started on 1 February 2024 and ended on 15 February 2024. At the time of our inspection 47 people were being supported with personal care by the service. We looked at 3 key questions; Safe, Effective and Well-Led. We covered 11 quality statements; Safe systems and pathways, Safeguarding; Involving people to manage risks; Safe and effective staffing; Consent to care and treatment, Supporting people to live healthy lives, Assessing needs, Delivering evidence based care and treatment, Capable, compassionate and inclusive leaders, Governance, management and sustainability and Learning, improvement and innovation.

Updated 15 January 2024

People told us they felt safe using the service. They felt staff were kind, caring and compassionate and knew them well. People and relatives felt able to raise any concerns with the management team and they were listened to. People told us they were involved in planning their care and were asked for their feedback. People told us staff treated them as individuals and understood their preferences.