Tiny Toes Scan Studio

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

This is the first assessment for this newly registered service. This key question has been rated good. This meant people’s needs were met through good organisation and delivery.

We looked for evidence that people were always at the centre of how care was planned and delivered. We also looked for evidence that people could access care in ways that met their personal circumstances and protected equality characteristics.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The evidence showed a good standard. The service made sure people were at the centre of their care and treatment choices.

The location was accessible to people who had mobility difficulties. The service was situated on the ground floor; the doors were wide enough to admit a wheelchair and there was flat access to the building and service users’ areas.

The facilities were designed to ensure service users dignity and respect were always protected. The environment was appropriate, and pregnant people centred. There was a comfortable seating area and toilet facilities for service users and visitors.

The evidence showed a good standard. The service understood the diverse health and care needs of people and their local communities, so care was joined-up, flexible and supported choice and continuity.

The service planned and provided services in a way that met the needs of local people. Service users’ individual needs and preferences were central to the planning and delivery of the service. The service was flexible and provided choice of scan options and appointment times.

The service offered early reassurance scans, reassurance scans, 2D gender scans and 3D/4D multi-scans. The service provided planned baby keepsake scans for services users at their convenience. Those who required a follow up referral were advised to contact NHS provider and the service ensured they communicated with NHS and shared any scan images if required,

People had good access to the service by car and public transport. The reception area was clean and tidy with access to magazines, children’s toys and toilet facilities for service users and relatives.

The evidence showed a good standard. The service supplied appropriate, accurate and up-to-date information in formats that were tailored to individual needs.

Service users were provided with appropriate information about pricing and scan options before their visit.

Staff had access to information. Staff had their own email account and received regular updates on training courses they could attend, and they could view whether their mandatory training was due or had expired.

Staff were able to show their access to policies, practices and guidance using electronic system, documentation were also available in paper format.

Translation services were available to people whose first language was not English. If interpreters were required, this was identified during their online booking system.

The evidence showed a good standard. The service made it easy for people to share feedback and ideas, or raise complaints about their care, treatment and support.

People could access the service when they wanted it. People could book appointments online or by phone. During this time, they would inform the service the type of scan they wanted and preferred time.

People were offered a choice of appointment times based on when the service was open.

People were able to raise concerns using their online feedback. The service received 0 complaints, and 122 compliments via the online feedback form.

The evidence showed a good standard. The service made sure that people could access the care, support and treatment they needed when they needed it.

Staff made reasonable adjustments for people if required for example, people with mobility issues. This was encouraged by informing the service when using the online booking system and answering relevant questions provided online.

The service did not have any urgent referrals.

The evidence showed a good standard. Staff actively listened to information about people who are most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response to this.

Systems ensured there was no discrimination, including on the grounds of protected characteristics under the Equality Act, when making care and treatment decisions. Staff underwent equality and diversity training as part of the mandatory training.

The service promoted a culture in which the people using the service felt empowered to give their views.

The evidence showed a good standard. People were supported by planning important changes in life, so they could have enough time to make informed decisions about their future.

We observed the sonographer asking service users about their midwife appointments, birthing plan and offered advice if needed.

We saw staff had access to a defibrillator and first aid box, both were checked daily, and we saw evidence of this. Staff were first aid and basic life support trained.