Tiny Toes Scan Studio

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

This is the first assessment for this newly registered service. This key question has been rated as good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

We looked for evidence that people were always treated with kindness, empathy and compassion. We checked that people’s privacy and dignity was respected, that they understood that they and their experience of how they were treated and supported mattered

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The evidence showed a good standard. The service always treated people with kindness, empathy and compassion and respected their privacy and dignity.

Staff cared for service users with compassion and kindness. We observed this during our observation and throughout inspection. Staff attitude and behaviours when interacting with service users showed that they were discreet, respectful and responsive, providing patients with emotional support and advice at the time they needed it.

The service actively sought the views of patients. Patients were encouraged to leave feedback on social media. The average score for the service was 5 out of 5 stars and had been recommended by 122 people. Service users commented that they “Could not fault the service”, and women had “an amazing experience” and staff were “very welcoming”. “The scan felt very personal and not rushed at all. I left feeling reassured and really happy, and we now have some beautiful images to treasure”.

The evidence showed a good standard. The service treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences.

Staff directed patients to other services when appropriate and, if required, supported them to access those services. We saw that one service user had feedback “Staff understood our precious situation and was great at comforting and putting us at ease”.

The registered manager/sonographer ensured that service users had easy access to interpreters and/or signers. This was managed through an online booking system.

The sonographer talked to patients during procedures to put them at ease.

The evidence showed a good standard. The service promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

Staff were actively noted to encourage service users’ enjoyment of the experience; Staff understood the impact that scans had on service users’ wellbeing. Staff treated everyone as individuals.

Staff communicated effectively, so that all service users understood the ultrasound process and what to expect from the appointment.

Service users had options of keepsake gifts, all scan images were either printed and/or emailed to the service user, they then had the option to purchase any keepsake gifts once they reviewed the scan images.

The evidence showed a good standard. The service listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

During our observation on the inspection, we saw the sonographer was consistently reassuring the person being scanned, offering advice on repositioning their body to get a clearer scanning image of their baby, and throughout the scan, they were checking if the person was comfortable.

The evidence showed a good standard. The service cared about and promoted wellbeing.

Service users were able to attend with their partners or children, and staff ensured they were involved in the visit.

Staff felt positive and proud about working for the service and looked forward to extending the team when the receptionist arrive.