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This service was previously registered at a different address - see old profile

Reports


Inspection carried out on 20 November 2017

During a routine inspection

Caerus Care Limited is a domiciliary care agency. The service provides personal care to people living in their own homes in the community. It provides a service to people with a learning disability and autism.

Not everyone using Caerus Care Limited receives a regulated activity. CQC only inspects the service being received by people being provided with ‘personal care: help with tasks related to personal hygiene and eating. Where they do we also take into account and wider social care provided. There were 12 people receiving the regulated activity of personal care on the day of our inspection.

We inspected the service on 20 November 2017. The inspection was announced. In October 2015 we conducted a comprehensive inspection of the service. We rated the service as ‘good’. At this inspection we found the service remained ‘good’.

The service had a registered manager in post. A registered manager is a person who has registered with CQC to manage the service. Like registered providers (‘the provider’) they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

There were sufficient numbers of staff to keep people safe and meet their care and support needs. Staff worked well together in a mutually supportive way and communicated effectively. Training and supervision systems were in place to provide staff with the knowledge and skills that they required to meet people’s needs effectively.

The registered manager and staff understood their responsibility in ensuring that they were using the correct equipment and had received training to ensure they safely helped people to mobilise.

People were provided, where required, with food and drink that met their individual needs and preferences.

People’s medicines were managed safely and staff worked closely with local surgeries and pharmacies to ensure people had access to support with their medicines and healthcare appointments/needs when required. Staff received training to ensure safe and effective infection prevention and controls were in place.

Staff supported people to make everyday decisions in the least restrictive way possible. The policies and systems in the service supported this practice. Staff respected people's privacy and dignity and encouraged people to be as independent as they could be.

People’s individual risk assessments were reviewed and updated to take account of changes in their needs. Staff knew how to recognise and report any concerns to keep people safe from harm. There was evidence of organisational learning from significant incidents and events. Any concerns or complaints were handled effectively.

Arrangements were in place to ensure the quality of the service provided for people was regularly monitored. We found that people who used service and their relatives were encouraged to share their views and give feedback about the quality of the care and support provided.

Further information is in the detailed findings below

Inspection carried out on 22 October 2015

During a routine inspection

Caerus Care is a community based adult social care service providing the regulated activity of personal care to people living in their own homes and in supported living accommodation. This was the first inspection since the service was re-registered on 3 August 2015 following their move to a new location in Wisbech. On the day of the inspection there were 29 people being supported by the service.

There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission (CQC) to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People were supported safely as staff were knowledgeable about reporting any incidents of harm. There were a sufficient number of staff employed and recruitment procedures ensured that only suitable staff were employed. Risk assessments were in place and actions were taken to reduce these risks such as assisting people with their medication and when supporting people when accessing the community.. Arrangements were in place to ensure that people were supported and protected with the safe management of their medicines.

The CQC is required by law to monitor the operation of the Mental Capacity Act 2005 (MCA) Deprivation of Liberty Safeguards (DoLS) and to report on what we find. There was no person using the service who would require a DoLS to be in place at the time of this inspection.

People were supported to access a range of health care professionals and they were provided with opportunities to increase their levels of independence. Health assessments were in place to ensure that people were supported to maintain their health and wellbeing.

A staff training and development programme was in place and procedures were in place to review the standard of staff members’ work performance. Staff were supported and trained to do their job.

Staff supported people with their individual nutritional and dietary requirements and meal planning.

People’s privacy and dignity were respected and their care and support was provided in a caring and patient way

People’s hobbies and interests had been identified and they were supported to take part in a range of activities that were meaningful to them.

A complaints procedure was in place and complaints had been responded to, to the satisfaction of the complainant. People could raise concerns with the staff at any time.

The provider had quality assurance processes and procedures in place to monitor the quality and safety of people’s care. People and their relatives were able to make suggestions in relation to the support and care provided.

There were strong links with the external community and healthcare professionals.