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This service was previously registered at a different address - see old profile

Inspection Summary


Overall summary & rating

Good

Updated 29 December 2017

Caerus Care Limited is a domiciliary care agency. The service provides personal care to people living in their own homes in the community. It provides a service to people with a learning disability and autism.

Not everyone using Caerus Care Limited receives a regulated activity. CQC only inspects the service being received by people being provided with ‘personal care: help with tasks related to personal hygiene and eating. Where they do we also take into account and wider social care provided. There were 12 people receiving the regulated activity of personal care on the day of our inspection.

We inspected the service on 20 November 2017. The inspection was announced. In October 2015 we conducted a comprehensive inspection of the service. We rated the service as ‘good’. At this inspection we found the service remained ‘good’.

The service had a registered manager in post. A registered manager is a person who has registered with CQC to manage the service. Like registered providers (‘the provider’) they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

There were sufficient numbers of staff to keep people safe and meet their care and support needs. Staff worked well together in a mutually supportive way and communicated effectively. Training and supervision systems were in place to provide staff with the knowledge and skills that they required to meet people’s needs effectively.

The registered manager and staff understood their responsibility in ensuring that they were using the correct equipment and had received training to ensure they safely helped people to mobilise.

People were provided, where required, with food and drink that met their individual needs and preferences.

People’s medicines were managed safely and staff worked closely with local surgeries and pharmacies to ensure people had access to support with their medicines and healthcare appointments/needs when required. Staff received training to ensure safe and effective infection prevention and controls were in place.

Staff supported people to make everyday decisions in the least restrictive way possible. The policies and systems in the service supported this practice. Staff respected people's privacy and dignity and encouraged people to be as independent as they could be.

People’s individual risk assessments were reviewed and updated to take account of changes in their needs. Staff knew how to recognise and report any concerns to keep people safe from harm. There was evidence of organisational learning from significant incidents and events. Any concerns or complaints were handled effectively.

Arrangements were in place to ensure the quality of the service provided for people was regularly monitored. We found that people who used service and their relatives were encouraged to share their views and give feedback about the quality of the care and support provided.

Further information is in the detailed findings below

Inspection areas

Safe

Good

Updated 29 December 2017

The service remains Good

Effective

Good

Updated 29 December 2017

The service remains Good

Caring

Good

Updated 29 December 2017

The service remains Good

Responsive

Good

Updated 29 December 2017

The service remains Good

Well-led

Good

Updated 29 December 2017

The service remains Good