18 November 2020
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.
As part of CQC’s response to the coronavirus pandemic we are conducting a thematic review of infection control and prevention measures in care homes.
The service was selected to take part in this thematic review which is seeking to identify examples of good practice in infection prevention and control.
This inspection took place on 29 October 2020 and was announced.
18 November 2020
Mayfield Care Home is a residential care home registered to provide personal care and support for up to 24 people, some of whom are living with a diagnosis of dementia. One the day of the inspection there were 21 people living at the home.
Mayfield Care Home is a large extended house situated in the Sale area of Trafford, accommodating people in one adapted building. The home stands in its own grounds, with a long drive, car parking and enclosed gardens.
People’s experience of using this service:
Staff knew how to keep people safe from harm from abuse and people told us they felt safe. Staff were aware of risks specific to individuals and risks posed by the environment and were guided with information and instruction on how to reduce these to keep people safe.
People spoken with said they were well cared for. People were supported to have choice and control of their lives and staff supported this in the least restrictive way possible. Policies and procedures were in place to support this practice.
There were suitable and sufficient numbers of qualified staff to support people in line with their assessed needs. The recruitment of staff was safe and staff received induction and undertook mandatory training. There was a group approach when delivering care certificate training to staff and we queried this with the registered manager. We later received assurances that this training was appropriate and there was individual input from staff.
People received a healthy diet in line with their assessed needs but we recommended the service should explore ways in how people could have an improved meal time experience. People had access to health care as required.
People and their relatives were positive about the service and the care provided. Staff were kind, caring and compassionate. The home was welcoming and friendly. It was clear people and staff had formed good relationships.
People were able to personalise their rooms. Signage around the home was not adapted to the needs of people with limited vision or dementia. The provider gave us assurances the installation of signage more suited to people’s needs was a priority.
People and relatives were involved in decision making. Staff respected people’s privacy and dignity. People were offered choices and encouraged to remain independent.
Care plans and assessments were in place which identified the areas of support people wanted and needed. The service had a complaints policy and people we spoke with knew how to make a complaint. Suitable arrangements were in place to respond to any complaints and concerns.
Systems and procedures were in place to monitor the quality and effectiveness of the service. People, their relatives and professional visitors to the home were consulted to provide feedback on the service. Feedback received was positive and complimentary about the home.
The registered manager was proactive and visible within the home. They operated an open-door policy. People, relatives and staff knew them well.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection: Good (report published in April 2017)
Why we inspected: This was a scheduled inspection based on the previous rating.
Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.