9 May 2018
During a routine inspection
We carried out an announced comprehensive inspection on 9 May 2018 to ask the service the following key questions; Are services safe, effective, caring, responsive and well-led?
Our findings were:
Are services safe?
We found that this service was providing safe care in accordance with the relevant regulations.
Are services effective?
We found that this service was providing effective care in accordance with the relevant regulations.
Are services caring?
We found that this service was providing caring services in accordance with the relevant regulations.
Are services responsive?
We found that this service was providing responsive care in accordance with the relevant regulations.
Are services well-led?
We found that this service was providing well-led care in accordance with the relevant regulations.
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the service was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.
The service has a registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
This provider offers private GP services, and vaccinations.
Ten patients provided feedback about the service on the Care Quality Commission comments cards, all the comments were positive.
Our key findings were:
- Policies and procedures were in place to support the delivery of safe care.
- The service was aware of and complied with the requirements of the Duty of Candour.
- Feedback from patients was positive.
- There was a clear pricing structure to help patients understand the total cost of services available.
- There was an effective system in place for obtaining patients’ consent.
- Staff treated patients with compassion, kindness, dignity and respect.
- Services were provided to meet the needs of patients.
We identified areas where the service could improve and should:
- Review signs displayed in reception, to enable patients to know what to do in the event of a fire.
- Review and update the safeguarding policy to specify who the safeguarding lead is.
- Review process for verifying patients identity.