Archived: Doctors at Petts Wood

Updated 18 June 2018

We carried out this comprehensive inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the service was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

Our inspection was led by a CQC inspector with a GP specialist advisor.

Before visiting, we reviewed a range of information we hold about the service. During our visit we:

• Spoke with the GP, the service manager, a nurse practitioner and a member of the administrative team.

• Reviewed a sample of the personal care or treatment records of patients.

• Reviewed service policies, procedures and other relevant documentation.

• Inspected the premises and equipment in use.

Doctors at Petts Wood provides private GP services including travel and immunisations which are available to any fee-paying patient, the service sees babies from two months old, children and adults. All appointments are pre-bookable. The service has been operational for two years.

The service is registered with the CQC to provide the regulated activities of diagnostic and screening procedures and treatment of disease, disorder or injury.

The service is located in Petts Wood, Orpington in the London Borough of Bromley, the premises for the private doctors surgery are shared with their private dental practice, H. Williams & Associates. There is one clinical consultation room.

The service is operated by one male GP, one female nurse practitioner and is supported by a medical secretary and a service manager. Staff who are required to register with a professional body were registered with a licence to practice.

Services were available by appointment only, opening hours are:

Monday 8am – 7.30pm

Tuesday 8am – 7.30pm

Wednesday 8am – 7.30pm

Thursday 8am – 7.30pm

Friday 8am – 7.30pm

Saturday 9am-1pm

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

• Is it safe?

• Is it effective?

• Is it caring?

• Is it responsive to people’s needs?

• Is it well-led?

These questions therefore formed the framework for the areas we looked at during the inspection.

Updated 18 June 2018

We carried out an announced comprehensive inspection on 9 May 2018 to ask the service the following key questions; Are services safe, effective, caring, responsive and well-led?

Our findings were:

Are services safe?

We found that this service was providing safe care in accordance with the relevant regulations.

Are services effective?

We found that this service was providing effective care in accordance with the relevant regulations.

Are services caring?

We found that this service was providing caring services in accordance with the relevant regulations.

Are services responsive?

We found that this service was providing responsive care in accordance with the relevant regulations.

Are services well-led?

We found that this service was providing well-led care in accordance with the relevant regulations.

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the service was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

The service has a registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

This provider offers private GP services, and vaccinations.

Ten patients provided feedback about the service on the Care Quality Commission comments cards, all the comments were positive.

Our key findings were:

• Policies and procedures were in place to support the delivery of safe care.
• The service was aware of and complied with the requirements of the Duty of Candour.
• Feedback from patients was positive.
• There was a clear pricing structure to help patients understand the total cost of services available.
• There was an effective system in place for obtaining patients’ consent.
• Staff treated patients with compassion, kindness, dignity and respect.
• Services were provided to meet the needs of patients.

We identified areas where the service could improve and should:

• Review signs displayed in reception, to enable patients to know what to do in the event of a fire.
• Review and update the safeguarding policy to specify who the safeguarding lead is.
• Review process for verifying patients identity.