Updated 18 June 2018
We carried out this comprehensive inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the service was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.
Our inspection was led by a CQC inspector with a GP specialist advisor.
Before visiting, we reviewed a range of information we hold about the service. During our visit we:
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Spoke with the GP, the service manager, a nurse practitioner and a member of the administrative team.
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Reviewed a sample of the personal care or treatment records of patients.
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Reviewed service policies, procedures and other relevant documentation.
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Inspected the premises and equipment in use.
Doctors at Petts Wood provides private GP services including travel and immunisations which are available to any fee-paying patient, the service sees babies from two months old, children and adults. All appointments are pre-bookable. The service has been operational for two years.
The service is registered with the CQC to provide the regulated activities of diagnostic and screening procedures and treatment of disease, disorder or injury.
The service is located in Petts Wood, Orpington in the London Borough of Bromley, the premises for the private doctors surgery are shared with their private dental practice, H. Williams & Associates. There is one clinical consultation room.
The service is operated by one male GP, one female nurse practitioner and is supported by a medical secretary and a service manager. Staff who are required to register with a professional body were registered with a licence to practice.
Services were available by appointment only, opening hours are:
Monday 8am – 7.30pm
Tuesday 8am – 7.30pm
Wednesday 8am – 7.30pm
Thursday 8am – 7.30pm
Friday 8am – 7.30pm
Saturday 9am-1pm
To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:
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Is it safe?
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Is it effective?
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Is it caring?
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Is it responsive to people’s needs?
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Is it well-led?
These questions therefore formed the framework for the areas we looked at during the inspection.