The Care Quality Commission
  • Dentist
  • Dentist

Dentexcel - 8 Angel Court

8 Angel Court, Copthall Avenue, London, EC2R 7HJ (020) 7796 9393

Provided and run by:
Dr. Keith Cohen

All Inspections

During an assessment under our new approach

We undertook a follow-up off-site inspection on 28 September 2026. This was carried out to review the actions taken by the registered provider to improve the quality of care and to assess whether the practice was meeting legal requirements.

We had previously undertaken an announced on-site inspection of Dentexcel – 8 Angel Court on 24 June 2026. We had found the registered provider was not providing well-led care and was in breach of regulation 17, Good governance of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.

During our follow-up inspection, we found the practice had met regulations.

The practice had developed effective systems to identify and manage risks, including infection prevention and control, fire safety and the management of medical emergencies.

Recruitment procedures reflected current legislation, and the practice was developing systems to ensure that mandatory training was monitored and kept up to date.

Dentexcel – 8 Angel Court is in the City of London and provides private dental care and treatment for adults and children.

There was step-free access to the practice through the use of a portable ramp. Public transport links were available near the practice.

The practice had 4 treatment rooms.During the inspection we spoke with the principal dentist, the head dental nurse and the practice manager.

During an assessment under our new approach

We carried out this announced on-site inspection on 24 June 2026.

We found the practice the practice had not met all regulations.

The practice had some systems to identify and manage risks, including infection prevention and control. Improvements were required to ensure that risks relating to fire safety, the management of medical emergencies, and the delivery of the regulated activity were effectively identified, monitored, managed, and mitigated through robust governance and oversight arrangements.

Recruitment procedures broadly reflected current legislation. Staff had the skills, knowledge and experience to carry out their roles, but not all staff were up to date with mandatory training.

Staff provided care and treatment in line with current guidance. They treated patients with dignity and respect and ensured access to care, support, and treatment when required.

Dentexcel – 8 Angel Court is in the City of London and provides private dental care and treatment for adults and children.

There was step-free access to the practice through the use of a portable ramp. Public transport links were available near the practice.

The practice had 4 treatment rooms. At the time of our inspection, there was a total of 16 staff, of which there were the principal dentist who was a specialist prosthodontist, 6 other associate dentists (some of whom were on the General Dental Council’s register for specialities in oral surgery, prosthodontics and endodontics), 3 dental nurses and 2 trainee dental nurses, 3 receptionists and the practice manager. We gathered feedback from staff and spoke to a range of staff during our inspection, including the principal dentist, 3 dental nurses, 2 receptionists and the practice manager.

The provider was not complying with Regulation 17 Good governance. Full details of the regulation the provider was not meeting are within the inspection report.

We have asked the provider for an action plan in response to the concerns found at this inspection.

02 September 2016

During a routine inspection

We carried out an announced comprehensive inspection on 02 September 2016 to ask the practice the following key questions; Are services safe, effective, caring, responsive and well-led?

Our findings were:

Are services safe?

We found that this practice was providing safe care in accordance with the relevant regulations.

Are services effective?

We found that this practice was providing effective care in accordance with the relevant regulations.

Are services caring?

We found that this practice was providing caring services in accordance with the relevant regulations.

Are services responsive?

We found that this practice was providing responsive care in accordance with the relevant regulations.

Are services well-led?

We found that this practice was providing well-led care in accordance with the relevant regulations.

Background

1c Angel Court is located in the Corporation of London and pan-London authorities and provides private dental treatment to both adults and children. The premises are on the ground floor and consist of a consultation room, two treatment rooms, a reception area and a dedicated decontamination room. The practice is open Monday to Saturday 9:00am – 6:00pm.

The staff consist of the principal dentist, four associate dentists, two trainee dental nurses, a dental nurse and two receptionists.

The principal dentist is registered with the Care Quality Commission (CQC) as an individual ‘registered person’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the practice is run.

We reviewed 12 CQC comment cards and the practice patient satisfaction survey. Patients were positive about the service. They were complimentary about the friendly and caring attitude of the staff.

The inspection took place over one day and was carried out by a CQC inspector and a dental specialist advisor.

Our key findings were:

  • Patients’ needs were assessed and care was planned in line with current guidance such as from the National Institute for Health and Care Excellence (NICE).
  • We found the dentists regularly assessed each patient’s gum health and took X-rays at appropriate intervals.
  • Patients were involved in their care and treatment planning so they could make informed decisions.
  • There were effective processes in place to reduce and minimise the risk and spread of infection.
  • The practice had effective safeguarding processes in place and staff understood their responsibilities for safeguarding adults and child protection.
  • Equipment, such as the autoclave (steriliser), fire extinguishers, and X-ray equipment had all been checked for effectiveness and had been regularly serviced.
  • Patients were treated with dignity and respect and confidentiality was maintained.
  • The practice had implemented clear procedures for managing comments, concerns or complaints.
  • Patients indicated that they found the team to be efficient, professional, caring and reassuring.
  • Patients had good access to appointments, including emergency appointments, which were available on the same day.
  • Leadership structures were clear and there were processes in place for dissemination of information and feedback to staff.