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Inspection carried out on 10 March 2020

During a routine inspection

About the service

Your Life (Leeds) operates an assisted living scheme in a purpose-built private development called Thackrah Court. This service is a domiciliary care agency. It provides personal care to people living in their own flats. It provides a service to older adults. The development consists of 60 flats privately owned and occupied by older people who also share some communal areas and facilities; such as dining rooms, lounges and gardens.

Not everyone using Your Life (Leeds) receives a regulated activity; CQC only inspects the service being received by people provided with ‘personal care’; help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People’s experience of using this service and what we found

People said they felt the service provided was safe. Staff understood and were aware of the action to take if they suspected harm or abuse. People were protected from risks associated with their care needs because care plans guided staff to support people in a way that reduced identified risks. People told us that enough staff were available to meet their care and support needs.

There were robust recruitment procedures and checks in place to help ensure staff were suitable to work at the service. People’s medicines were managed safely, and people received them as prescribed. Staff had access to cleaning products and equipment such as gloves to support people to keep their homes clean and free from infection.

Staff communicated with people in a kind, caring and respectful manner. Staff had a good understanding of the needs of the people they supported and their likes and dislikes. People were able to choose how and where they spent their day either in their own apartments or together with other homeowners. People were supported to take ownership of activities based on their interests to help reduce the risk of social isolation.

Staff and the management team worked well with other professionals for the benefit of people who used the service. Staff received supervision and competency observations to help ensure they had the knowledge to perform their job roles. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

The registered manager and staff knew people and their friends and families well. There were systems in place to monitor and evaluate services provided. The provider’s senior management team reviewed concerns, incidents, accidents and notifications to analyse and identify trends and risks, to prevent re-occurrence and improve quality. The service had a complaints and compliments policy in place. People told us they felt they could complain if the needed to and felt this would be dealt with. The provider had a system to analyse incidents and accidents, and this was used to identify themes and learning. The service worked closely with other agencies to help ensure good outcomes for people.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

At the last inspection the service was rated as Good. (Last report published 22 September 2017)

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection carried out on 2 August 2017

During a routine inspection

This was the first inspection of Your Life (Leeds) since it was registered in August 2016.

Your Life (Leeds) is registered to provide personal care to people living in their own homes. It provides services to people living within a McCarthy and Stone assisted living development known as, Thackrah Court, which is located in the suburbs of Leeds. The assisted living development consists of retirement flats, which people purchase, together with communal facilities, including a restaurant. The Your Life (Leeds) office is located within the assisted living development. People can live at Thackrah Court without needing personal care from the service, or from other care agencies. At the time of our inspection, there were four people receiving personal care from the service.

There was registered manager for the service. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run. We have referred to the registered manager as ‘the manager’ throughout this report.

People told us they felt safe and that care staff were reliable, consistent, did not rush and provided their medicines support when this was required. Known risks to people were assessed to enable care staff to manage these safely. Safe recruitment procedures were followed to ensure people who used the service were not exposed to care staff who may pose a potential risk to their wellbeing. Care staff knew how to report concerns about people’s welfare and had confidence in the manager taking appropriate action when this was required. There were sufficient numbers of staff available to meet people’s needs.

Care staff were provided with a range of training to enable them to effectively meet people’s needs. Care staff performance was monitored through supervision and appraisals of their skills and they had opportunities to develop their careers. The service was following the principles of the Mental Capacity Act 2005 to ensure people’s human and legal rights were promoted. There were no restrictions of people’s liberty at the time of this inspection, and no-one had needed to be referred to the Court of Protection because of concerns about a deprivation of their liberty. The service supported people’s nutritional needs.

Care staff maintained people’s confidentiality whilst upholding their rights for privacy. People told us they were treated with dignity and respect by care staff who knew them well. Care staff understood people’s individual preferences and needs to ensure a personalised service was delivered. Opportunities were provided for people to enable them to participate in a range of activities to ensure their wellbeing was promoted and enable risks of social isolation to be reduced.

A complaints procedure was in place to ensure people’s concerns were addressed and acted on appropriately. People were encouraged to provide feedback about the service to enable it to learn and develop. People told us that management was approachable and care staff said they enjoyed their work. A range of management audits were carried out to enable the quality of the service to be monitored and acted on where this was required to enable the service to continually develop.