You are here

Inspection Summary


Overall summary & rating

Good

Updated 21 April 2020

About the service

Your Life (Leeds) operates an assisted living scheme in a purpose-built private development called Thackrah Court. This service is a domiciliary care agency. It provides personal care to people living in their own flats. It provides a service to older adults. The development consists of 60 flats privately owned and occupied by older people who also share some communal areas and facilities; such as dining rooms, lounges and gardens.

Not everyone using Your Life (Leeds) receives a regulated activity; CQC only inspects the service being received by people provided with ‘personal care’; help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People’s experience of using this service and what we found

People said they felt the service provided was safe. Staff understood and were aware of the action to take if they suspected harm or abuse. People were protected from risks associated with their care needs because care plans guided staff to support people in a way that reduced identified risks. People told us that enough staff were available to meet their care and support needs.

There were robust recruitment procedures and checks in place to help ensure staff were suitable to work at the service. People’s medicines were managed safely, and people received them as prescribed. Staff had access to cleaning products and equipment such as gloves to support people to keep their homes clean and free from infection.

Staff communicated with people in a kind, caring and respectful manner. Staff had a good understanding of the needs of the people they supported and their likes and dislikes. People were able to choose how and where they spent their day either in their own apartments or together with other homeowners. People were supported to take ownership of activities based on their interests to help reduce the risk of social isolation.

Staff and the management team worked well with other professionals for the benefit of people who used the service. Staff received supervision and competency observations to help ensure they had the knowledge to perform their job roles. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

The registered manager and staff knew people and their friends and families well. There were systems in place to monitor and evaluate services provided. The provider’s senior management team reviewed concerns, incidents, accidents and notifications to analyse and identify trends and risks, to prevent re-occurrence and improve quality. The service had a complaints and compliments policy in place. People told us they felt they could complain if the needed to and felt this would be dealt with. The provider had a system to analyse incidents and accidents, and this was used to identify themes and learning. The service worked closely with other agencies to help ensure good outcomes for people.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

At the last inspection the service was rated as Good. (Last report published 22 September 2017)

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 21 April 2020

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 21 April 2020

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 21 April 2020

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 21 April 2020

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 21 April 2020

The service was well-led.

Details are in our well-led findings below.