21 July 2016
During a routine inspection
The service had a registered manager in place. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
People and relatives told us they felt safe. Procedures and policies relating to safeguarding people from harm were in place and accessible to staff. Staff demonstrated an understanding of types of abuse to look out for and how to raise safeguarding concerns.
Care plans were person centred and reflected what was important to the person. Care needs were regularly reviewed and care plans updated to reflect the changing needs of people who used the service. They provided detailed information for care staff to enable them to provide care and support as the person wanted it.
There were sufficient trained staff to meet the service commitments. People were supported by staff who arrived on time and treated them with dignity and respect.
People using the service and their relatives knew what to do if they were unhappy with the service they received. They knew who to speak with if they had a concern and were confident that any concerns would be dealt with properly.
People were asked for their opinions of the service on a regular basis. This was through visits to people's homes and through the use of surveys. Information from these surveys and visits were used to improve the service.
The management team monitored the service being provided on an on-going basis to ensure that the care and support that people received, was the best that it could be.