Background to this inspection
Updated
25 August 2016
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
The inspection took place on 21 and 28 July 2016. The provider was given 24 hours' notice because the location provides a domiciliary care service and we needed to be sure that someone would be in.
The inspection team consisted of an inspector and an expert-by-experience. An expert-by-experience is a person who has personal experience of using or caring for someone who uses this type of care service. Our expert had experience of caring for older people.
Before the inspection we looked at the information we held about the provider and this service, such as incidents, unexpected deaths or injuries to people receiving care, this also included any safeguarding matters. We refer to these as notifications and providers are required to notify the Care Quality Commission about these events.
During our inspection we visited the offices of Angels by Classic where we looked at the care records of five people, training and recruitment records of staff members and records relating to the management of the service. We visited three people in their own home accompanied by the registered manager. We spoke with six people receiving care and support from the service and eight family members on the telephone. We also spoke with the registered manager and five members of care staff.
Updated
25 August 2016
This inspection took place on 21 and 28 July 2016. The service received 24 hours’ notice of our inspection. The service provides personal care and support to people in their own homes. At the time of our inspection the service was supporting 250 people.
The service had a registered manager in place. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
People and relatives told us they felt safe. Procedures and policies relating to safeguarding people from harm were in place and accessible to staff. Staff demonstrated an understanding of types of abuse to look out for and how to raise safeguarding concerns.
Care plans were person centred and reflected what was important to the person. Care needs were regularly reviewed and care plans updated to reflect the changing needs of people who used the service. They provided detailed information for care staff to enable them to provide care and support as the person wanted it.
There were sufficient trained staff to meet the service commitments. People were supported by staff who arrived on time and treated them with dignity and respect.
People using the service and their relatives knew what to do if they were unhappy with the service they received. They knew who to speak with if they had a concern and were confident that any concerns would be dealt with properly.
People were asked for their opinions of the service on a regular basis. This was through visits to people's homes and through the use of surveys. Information from these surveys and visits were used to improve the service.
The management team monitored the service being provided on an on-going basis to ensure that the care and support that people received, was the best that it could be.