Rose Lodge & Holland House Care Home

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Shared direction and culture during this assessment. The score for this quality statement is based on the previous rating for Well-led.

The provider had inclusive leaders at all levels who understood the context in which they delivered care, treatment and support, and embodied the culture and values of their workforce and organisation. Leaders had the skills, knowledge, experience and credibility to lead effectively. They did so with integrity, openness and honesty. The registered manager demonstrated strong leadership and was described as approachable and supportive. People and staff told us they felt confident raising concerns and that the registered manager listened and acted on feedback. One person said, “You can speak to the manager, her door is always open. She is very approachable and seems to listen.” A family member told us, “I have had conversations with her and she is approachable. She seems to try and help everyone. I have seen her get involved on the floor.” This showed that leadership was visible and inclusive. Staff reported that the registered manager promoted a positive culture and worked alongside the team when needed. Observations confirmed the registered manager stepped in to help during busy periods and supported staff with care tasks. People told us they felt the home was well run and communication was good. Regular meetings and surveys were used to gather views from people and families, and changes were made in response to feedback, such as improving menus. This demonstrated that leadership was compassionate, capable and committed to continuous improvement.

We did not look at Freedom to speak up during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Workforce equality, diversity and inclusion during this assessment. The score for this quality statement is based on the previous rating for Well-led.

The provider had clear responsibilities, roles, systems of accountability and good governance. They used these to manage and deliver good quality, sustainable care, treatment and support. They acted on the best information about risk, performance and outcomes, and shared this securely with others when appropriate. The registered manager had effective governance systems in place to monitor quality and safety. Regular audits were completed, including checks on infection control, fire safety, dignity in care, and mealtime experience. Outcomes from audits were discussed in governance meetings, and actions were recorded and tracked to ensure improvements were made. Staff told us they were kept informed of changes through daily handovers and flash meetings, which helped maintain consistent standards. The service had contingency plans for emergencies and worked closely with external professionals to maintain safe and effective care.

We did not look at Partnerships and communities during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Learning, improvement and innovation during this assessment. The score for this quality statement is based on the previous rating for Well-led.